Chapter 4

Question 1

assets such as reputation, employee loyalty and commitment, customer relationships, company values, brand names, and the experience and skills of the employees

Answer 1

intellectual capital

Question 2

the individual capabilities, knowledge, skills, and experience of a company’s employees and managers

Answer 2

human capital

Question 3

the network of friendships and working relationships between talented people both inside and outside the organization

Answer 3

social capital

Question 4

knowledge that is codified, documented, easily reproduced, and widely distributed

Answer 4

explicit knowledge

Question 5

knowledge that is in the minds of employees and is based on their experiences and background

Answer 5

tacit knowledge

Question 6

social gaps between groups in a social network where there are few relationships bridging the groups

Answer 6

structural holes

Question 7

a tendency in an organization for individuals not to question shared beliefs

Answer 7

groupthink