Chapter 4 Flashcards
CO effectively manage the department’s resources at the ____ level
Station
Act of guiding the human and physical resources of an organization to obtain organization’s objectives
Management
As a Company officer, you are a
Supervisor, a leader and a manager
First reference we see to management found in
The Bible. Book of Exodus, chapter 18
First contributor of science of management
Henry Fayol (successful manager of French coal mine)
Fayol was concerned about the importance of the
Human resources in the organization
Father of professional management
Henry Fayol
Division of labor
Divide the work into manageable portions and specialize the activities to improve efficiency
Suggests that one should receive orders from only one supervisor
Unity of command
Suggests a commitment from all to focus on the same objectives
Unity of direction
Management activities could be broken down into several discrete components, they are
Planning, organizing, commanding, coordinating and controlling
Things that can be coordinated
- Resources of a station
- Resources of a department
- Resources of a community
Short range planning
1 year
Mid range planning
1-5 years
Long range planning
Beyond 5 years
Second function of management
Organization
Breaks down department’s activities into manageable tasks
Organization
When done properly, focuses energy on department’s goals and objectives
Organizing
______is leading, motivating & building teamwork amount your team members
Commanding
You should always consider ____ as a resource
Time
Putting the various functions together into a smooth well operating organization
Coordinating
Factors that interfere with good coordination (5)
- Poor communication
- Poor timing
- Resistance to change
- Lack of clear-cut objectives or lack of understanding
- Ineffective policies, practices and procedures
Monitoring our progress
Controlling
Allows you to measure effectiveness, help maintain goals, seek ways to improve, increase production, help plan future undertakings
Controlling
Management control is great the expedited and increases when managers concentrate on
The exceptions to expected results
Father of scientific management
Frederick Taylor
Invented a concept known as management by objectives
Peter Drucker
The basis for management by objectives
Lies in managers defining areas of responsibility for their subordinates
Introduced the styles of management called theory X and theory Y
Douglas McGregor
Theory X
Managers feel that they need to have tight controls over their organization because workers are lazy and resist the demands of their managers
People will except work and responsibility if given a chance, and that management should provide suitable working conditions so that people could achieve personal goals while satisfying the organizations goals
Theory Y
Developed theory Z
William Ouchi
Professor who focused on workers’ needs
William Ouchi
In this theory the focus is on the employees rather than on the work itself
Theory Z
His ideas are referred to as total quality management
W. Edwards Deming
Based on employee participation and the concept that all must work together to achieve quality goals while also focusing on a continuing process of improvement
Total quality management (TQM)
The key item in the book 1 minute manager
We should try to find more ways to make people feel good about themselves
According to who, managers should focus on what is going well
Kenneth Blanchard
A measurement of a good leader is the ability to
Develop other leaders
He played a key role in introducing the concept of customer service to the fire service
Alan Brunacini
_____Should be an essential part of every organization, especially for a public service organization
Being nice and taking care of the customers
