Chapter 1 Flashcards

1
Q

The company officer manages

A

Resources during both emergency and nonemergency activities

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2
Q

Company officers are

A

First-line supervisors responsible for the performance and safety of assigned personnel in an emergency service organization

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3
Q

One of the first persons on the scene and is also likely to be the last to leave

A

The company officer

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4
Q

Company officers are often the _____ of the fire department at the scene of countless emergencies ranging from automobile accidents to fires, from treating sick and injured persons to mitigating hazardous materials spills

A

Senior representatives

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5
Q

The standard for fire officer professional qualifications

A

NFPA 1021

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6
Q

When the company is in the station, the company officer essentially runs…

A

A small part of the fire department, rescue squad, or emergency medical services organization.

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7
Q

At the company level, the company officer manages

A

The resources:

people, equipment and time

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8
Q

In most departments, companies spend less than ______ of their time dealing with emergencies.

A

10%

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9
Q

90% of their time is spent in other activities such as

A
  1. Providing fire safety public education programs for citizens
  2. Preplanning for fires and other emergencies
  3. Training
  4. Maintaining good physical fitness
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10
Q

Regardless of the activity the company officer is expected to

A

Plan, manage, and lead the company.

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11
Q

The company officer is also expected to be ______ for the personnel assigned to the company

A

A full-time leader and instructor

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12
Q

_____ skills are very important for company officers

A

Human relations

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13
Q

The many roles of the company officer

A
  1. Coach
  2. Communicator
  3. Counselors
  4. Decision maker
  5. Evaluator
  6. Firefighter
  7. Friend
  8. Innovator
  9. Instructor
  10. Leader
  11. Listener
  12. Manager
  13. Mediator
  14. Motivator
  15. Planner
  16. Public relations representative
  17. Referee
  18. Role Model
  19. Safety officer
  20. Student
  21. Supervisor
  22. Writer
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14
Q

______ has one of the most demanding jobs in the organization

A

The company officer

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15
Q

______ is the company officers principal job

A

Leading others

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16
Q

______ are direct reflections of the company officer’s leadership ability.

A

Capabilities, efficiency, and morale

17
Q

______ are the company officer’s responsibility.

A

The personnel

18
Q

What term is used to describe the work teams?

A

Company

19
Q

Many new officers find the most difficult part of becoming an officer is

A

Accepting the fact that they are no longer firefighters

20
Q

Officers should remember that ______ are the backbone of the service delivery system.

A

Firefighters

21
Q

The officer has to take care of them, nurture them, and…

A

Help them develop their full potential

22
Q

Company officers are expected to lend a hand when needed, whether it be…

A

Advancing hose, forcing doors, or similar activities that do not compromise their roles as leaders

23
Q

For firefighters, the company officer is not only their supervisor, but their…

A

Next link in the chain of command

24
Q

To the Fire Chief and other senior officers, _____ represent the company

A

The company officer

25
Q

______ is part of the company officer’s job

A

Working with others

26
Q

What percent of the employees work at the company level?

A

80% to 90%

27
Q

The company officer is expected to manage…

A

Resources, people, time, and money, at the company level

28
Q

Fire departments should be sure that their personnel are

A

Professionals. This can be accomplished by certification and education

29
Q

One of the most exciting jobs in the fire service

A

The company officer

30
Q

Means that an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard

A

Certification

31
Q

Reasons to certify

A
  1. Protection from liability
  2. Recognition of demonstrated proficiency
  3. Recognition of professionalism
  4. Budget and salary justification
32
Q

A fire department or other emergency response organization is a complex business involving

A

Science, good business practices, and human relations.

33
Q

Fire protection is a

A

Local problem