Chapter 4

Question 1

System diagram

Answer 1

System: an organized group of interrelated parts
System diagram:graphical representation of a system
Reasons for system diagram: richer than text, document decisions, aids in communication.

Question 2

Process map

Answer 2

Type of system diagram used to document inputs, outputs, activities, decision points, and roles in a process. Ex swimlane

Question 3

Benefits of process mapping

Answer 3

-Identify responsible parties and their impact on upstream and downstream activities
-Highlighting workflow in efficiencies and unproductive utilization of resources in the current state.
-Identifying existing or missing internal controls
-Envisioning future state process designs

Question 4

Methods for gathering information for a process map

Answer 4

-Self generate interview method: A person performing part of the process is the one who prepares the process map
-One on one interview method Dash each stakeholder in the process is interviewed separately and sequentially
- group interview method – a non-biased person or team will hold discovery sessions where everyone involved in the process is asked to participate. Usually most effective method.

Question 5

Steps for creating a process map

Answer 5

Step one:know your purpose
step two define the scope: determine the process boundaries. Identify the trigger event and termination.
Step three: identify process stakeholders and draw a swim lien for each.
Step four: perform a process walk-through. A walk-through of the process is where the modeling team follows the process flow from beginning to end.
Step five: map the process using agreed-upon notation.
Step six: validate the process map and finalize.


Question 6

Process map levels

Answer 6

Process Maps can contain varying levels of detail:
- level one Maps provide a high-level macro overview of a process.
- Level two maps reflect the process level and are more detailed.
-Level three maps are the most detailed and are on the micro level.

Question 7

Process mapping and ERP

Answer 7

-mapping out as is processes is helpful to obtain a current model of the business against which the ERP implementation can be planned.
-Useful for identifying pain points.
-Team would compare as is to To be and would match to the ERP systems best practices. This would be gaps.