Chapter 4 Flashcards
1
Q
What are Guiding Principles?
A
A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.
2
Q
What are the 6 elements of Guiding Principles?
A
Focus on Value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
3
Q
Customer Experience (CX)
A
The sum of functional and emotional interactions with a service and service provider as perceived by a consumer.
4
Q
User Experience (UX)
A
Focuses on people interacting with a service and the experience they receive from that interaction.
