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ITIL 4 > Chapter 1 > Flashcards

Chapter 1 Flashcards

1
Q

What is the purpose of ITIL 4?

A

To provide organizations with comprehensive guidance for the management of IT-enabled services in the digital economy.

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2
Q

What are the core components of the ITIL SVS?

A

ITIL Service Value Chain
ITIL Practices
ITIL Guiding Principles
Governance
Continual Improvement

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3
Q

What makes up the Four Dimensions Model?

A

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

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ITIL 4 (6 decks)

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