CHAPTER 4

Question 1

it is a desired future state that the organization attempts to realize

Answer 1

goal

Question 2

it is where the organization wants to be in the future. this pertains to the organization as a whole.

Answer 2

strategic goals

Question 3

goals that define the outcomes that major divisions and departments must achieve

Answer 3

tactic goals

Question 4

specific, measurable results expected from departments, work groups, and individuals

Answer 4

operational goals

Question 5

it is a blueprint specifying the resource allocation, schedules, and other actions necessary for attaining goals. it is considered the most fundamental function and also the most controversial management function

Answer 5

plan

Question 6

blueprint that defines the organizational activities and resource allocations

Answer 6

strategic plans

Question 7

plans designed to help execute major strategic plans

Answer 7

tactic plans

Question 8

organization’s lower levels that specify action steps toward achieving operational goals

Answer 8

operational plans

Question 9

the achievement of goals at low levels permits the attainment of high-level goals

Answer 9

means end-chain