Chapter 4

Question 1

Americans with Disabilities Act of 1990 (ADA)

Answer 1

laws enacted in 1990 to protect citizens with disabilities from discrimination with regard to employment education and public accomidations

Question 2

Civil Rights Act of 1964

Answer 2

laws that made it illegal to discriminate against someone for his/her color,sex, race religion or national origin with regard to votings and public access

Question 3

Consumer Credit Protection Act

Answer 3

law that requires providers to be upfront about fees and finance charges when offering credit

Question 4

Contract

Answer 4

an agreement between individuals or parties creating mutual obligations and enforcable by law

Question 5

Discrimination

Answer 5

treatment of a person or things either in opposition or in favor of based on bias or prejudice

Question 6

Due process

Answer 6

procedures or actions followed to safeguard individual rights. In the workplace ; the process to safeguard an employee if he/she feels his/her rights are in jeopardy

Question 7

Emotional Intelligence

Answer 7

An individual skill to perceive , understand and reason with and manage his/her emotions and the emotions and behaviors of others

Question 8

Emotional Quotient(EQ)

Answer 8

a measurement of emotional intelligence

Question 9

Employment at will

Answer 9

the employment contract that allows either the employer or the employee to terminate employment without cause

Question 10

Employment Protection Acts

Answer 10

laws that govern handling of employees or potential employees that include interviewing , equal opportunity employment, disabililty, and compensation and benefits

Question 11

Equal Opportunity Act of 1972

Answer 11

act that prohibits employment discrimination based on race, color , national origin, sex, religion,age, disabililty political beliefs, and marital or family status.

Question 12

Equal pay act of 1963

Answer 12

act that prohibits was differential based on sex

Question 13

Fair credit billing act

Answer 13

law that requires businesses to provide prompt written response to billing complaints and investigation of possible billing errors

Question 14

Fair credit reporting act

Answer 14

law that protects patients from inaccurate information on their credit reports

Question 15

Fair debt collection practices act

Answer 15

Laws that prohibit debt collectors including physician office staff, from using deceptive or abusive practices in the collection of consumer debts

Question 16

Family medical leave act 1993 (FMLA)

Answer 16

law that requires employers with 50 or more employees to allow eligible employees to take unpaid leave to help care for a family members illness or to stay at home after the birth or adoption of a child

Question 17

Occupational Safety and wealth act of 1970

Answer 17

act that defines and enforces safety regulations for the health and protection of employees in the work place

Question 18

Occupational safety and health administation(OSHA)

Answer 18

federal agency within the department of labor that designs, regulates and monitors the standards of employee safety

Question 19

Professionalism

Answer 19

An individuals conduct in the workplace

Question 20

Qui tam

Answer 20

in latin meaning “who as well”
a type of lawsuit where a private citizen exposes fraud upon the government and files a lawsuit on the governments behalf

Question 21

Sexual Harassment

Answer 21

use of power or intimidation over an individual for sexual favors; unwanted or unwelcomed sexual advances and actions or behaviors with swxual implications or innuendos leading another individual to feel uncomfortable or offended

Question 22

Workers compensation

Answer 22

a form of mandated insurance programs that covers medical costs and wage replacement for employees injured on the job

Question 23

workplace violence

Answer 23

any act or threat of physical violence,harassment,intimidation or other disruptive behavior that causes fear for personal safety in the workplace