Chapter 4

Question 1

tasks that business analysts perform to obtain information from stakeholders and confirm
the results. It also describes the communication with stakeholders once the business analysis information is assembled.

Answer 1

The Elicitation and Collaboration knowledge area

Question 2

Elicitation is

Answer 2

the drawing forth or receiving of information from stakeholders or other sources. It is the main path to discovering requirements and design information, and might involve talking with stakeholders directly, researching topics, experimenting, or simply being handed information.

Question 3

Collaboration is

Answer 3

the act of two or more people working together towards a common goal.

Question 4

The Elicitation and Collaboration knowledge area is composed of the following tasks:

Answer 4

Prepare for Elicitation, Conduct Elicitation, Confirm Elicitation Results, Communicate Business Analysis Information, Manage Stakeholder Collaboration

Question 5

During Elicitation and Collaboration,
business analysts change is ……………

Answer 5

use a variety of elicitation techniques to
fully identify the characteristics of the
change including concerns that
stakeholders have about the change. The
change itself may determine the
appropriate types and extent of elicitation
and collaboration

Question 6

During Elicitation and Collaboration,
business analysts need is ……………

Answer 6

elicit, confirm, and communicate needs
and supporting business analysis
information. As elicitation is iterative and
incremental, the understanding of needs
may evolve over time.

Question 7

During Elicitation and Collaboration,
business analysts solution is ……………

Answer 7

elicit, confirm, and communicate
necessary or desired characteristics of
proposed solutions.

Question 8

During Elicitation and Collaboration,
business analysts stakeholder is ……………

Answer 8

manage the collaboration with the
stakeholders who participate in the
business analysis work. All stakeholders
may participate in different roles and at
different times during a change.

Question 9

During Elicitation and Collaboration,
business analysts value is ……………

Answer 9

collaborate with stakeholders to assess
the relative value of information provided
through elicitation, and apply a variety of
techniques to confirm and communicate
that value.

Question 10

During Elicitation and Collaboration,
business analysts context is ……………

Answer 10

apply a variety of elicitation techniques to
identify business analysis information
about the context that may affect the
change.

Question 11

When selecting elicitation techniques, business analysts consider:

Answer 11

• techniques commonly used in similar initiatives,
• techniques specifically suited to the situation, and
• the tasks needed to prepare, execute, and complete each technique.

Question 12

The purpose of Prepare for Elicitation

Answer 12

to understand the scope of the elicitation activity, select appropriate techniques, and plan for (or procure) appropriate supporting materials and resources.

Question 13

The purpose of Conduct Elicitation

Answer 13

to draw out, explore, and identify information relevant to the change.

Question 14

There are three common types of elicitation:

Answer 14

Collaborative, Research, Experiments