Chapter 31 Flashcards

1
Q

Define underwriting.

A

It is the process of consideration of an insurance risk. This includes:
* Assessing whether the risk is acceptable, and if so:
– Setting the appropriate premium
– Together with the Ts & Cs of cover
* Assessing the risks in the context of the other risks in the portfolio

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2
Q

IC will generally aim to accept as many policies as possible at appropriate premium rates. To what fundamental risks are the company exposed?

A
  • Premium rates are not appropriate for the lives concerned - to ensure premium rates are appropriate, break down lives into homogeneous groups with respect to mortality and price accordingly
  • Premium rates permit selection against the company - the more we categorise lives into groups, the more we prevent selection against the company. However, IC must balance underwriting with cost and encouragement of NB
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3
Q

How is underwriting used to manage risk?

A

LEASHI

L - Larger proposals: financial underwriting will help to reduce the risk from over insurance
E - Ensures that the actual mortality experience does not depart too far from that assumed in the pricing of contracts being sold - underwriting aligns risks written by company with pricing performed by actuary
A - Protects the provider from anti-selection
S - Substandard risks: the underwriting process will identify the most suitable approach and level for special terms to be offered, e.g. A REDDD
H - Adequate risk classification into homogeneous groups within the underwriting process will help to ensure that all risks are rated fairly
I - Enables the provider to identify substandard health risk for whom special terms need to be quoted - aim to accept a large proportion of business at standard rates for admin simplicity

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4
Q

What is a standard life?

A

An individual whose health characteristics are of a minimum acceptable standard.

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5
Q

What are typical special terms offered to substandard risks?

A
  • Addition to premium for a given level of benefit
  • Reduction in benefit for a given level of premium
  • Exclusion clauses
  • Deferred and waiting periods
  • Declining cover temporarily - until more information becomes know
  • Declining cover permanently
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6
Q

What are the 4 types of underwriting?

A
  • Medical underwriting
  • Lifestyle underwriting
  • Financial underwriting
  • Claims underwriting
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7
Q

Why is underwriting more complex for health products than for life insurance products?

A
  • Underwriting is about assessing the risk of the company in terms of probability and size of claim.
  • Probability of claim:
    – TA: probability of dying is relatively easy to assess as it is mainly affected by age + gender
    – IP: probability of being unable to follow your normal occupation as a result of illness or accident is affected by many more factors, in particular occupation
  • Size of claim
    – TA: fixed and known
    – IP: length of period of sickness is influenced by lots of health factors
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8
Q

What is the purpose of medical underwriting?

A

Assessing the applicant’s health.

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9
Q

What is the purpose of lifestyle underwriting?

A

Assessing the impact of lifestyle on the level of risk, e.g. occupation, leisure pursuits, country of residence.

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10
Q

What is the purpose of financial underwriting?

A

To assess whether the proposed benefits are reasonable relative to the financial loss suffered by insured or dependants. It reduces the risk of over insurance.

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11
Q

What is the purpose of claims underwriting?

A

Check that claims are valid and to check the details declared at policy proposal.

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12
Q

What is a test to do with regards to non-disclosure?

A

Would you have insured the risk if you had known beforehand?
* If yes - subtract additional premiums from claim amount
* If no - provide evidence

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13
Q

Why would an IC want to obtain evidence about health of an applicant?

A
  • Assess whether he/she attains the company’s required standard of health
  • If not, what their state of health is relative to that standard
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14
Q

How can medical evidence be obtained?

A
  • Questions on the proposal form completed by the applicant (very cheap)
    o Height & weight (⇒ BMI)
    o Smoking & drinking status
    o Current health status
    o Medical history – personal & family
    o Details on any current treatment received
    o Occupation & potentially dangerous pastimes
  • Reports from medical doctors
    o If company has access to these → cost-effective way of learning most of applicant’s history
    o Problems
    ▪ Countries where people do not have a single doctor to whom they refer queries, idea is not so useful
    ▪ Difficulties with privacy of records & data protection
  • Medical examination carried out on applicant: (costly)
    o Typically, a half-hour examination (e.g. cholesterol, blood pressure, liver function)
    o Problems
    ▪ Costly option
    ▪ Risk of discouraging healthy applicants
    o Normally only used in event of unsatisfactory answers on proposal form or high sum insured
    o Some tests may be required for very high SAs on temporary LI contracts
  • Specialist medical tests on the applicant: (most intense & expensive)
    o e.g. ECGs, cancer screenings, blood-tests, X-rays
    o Might be indicated by above medical examinations
    o Might be automatically required for high sums insured
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15
Q

How would a LIC determine the degree of medical underwriting to use?

A
  • The extent of medical underwriting necessary would depend on the extent of the loss that the LIC will make if it misestimates the state of health of the applicant.
  • Level of medical evidence required normally increases for higher levels of benefits.
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16
Q

What should the relationship between the level of underwriting and extra premiums be?

A

The extra premiums received for the efforts put into underwriting should be greater than the costs involved.

17
Q

What can the IC do to trigger different underwriting processes?

A

Set appropriate medical limits that trigger different underwriting processes.

18
Q

What is an important thing to remember with regards to underwriting?

A

It should not be too time consuming and invasive relative to market standards so that we do not discourage potential PHs.

19
Q

What are the lifestyle factors that affect mortality or health and care risks?

A
  • Applicant’s occupation (e.g. deep-sea welding, oil rigs)
  • Leisure pursuits of the applicant
  • Applicant’s normal country of residence (perhaps ask for notification when visiting certain countries)
    o Claim frequency may be affected by:
    ▪ Climate
    ▪ Diseases
    ▪ Availability and quality of medical facilities
    ▪ Levels of violent crime
20
Q

Why do we do financial underwriting?

A

To ensure that:

  • The person concerned is not trying to commit fraud.
    o Indication of this could be having higher levels of sums assured than could be justified by applicant’s current circumstances (not necessarily financial)
    o Simplest level – aggregating total SA across proposed new policy + any existing policies held
    o Complicated level – aggregating total SA across all insurers, where there is a database to which all insurers contribute
  • The premiums payable by the person are affordable – control persistency risk
    o Look at: income (and source), net worth & that of spouse
21
Q

Who will handle policy proposals for which queries have been raised and what will they use?

A

Specialist underwriters employed by the LIC, who will make use of:

  • Any doctors specifically employed by LIC for this purpose
  • Underwriting manuals (software/websites these days) prepared by the major reinsurance companies
22
Q

What happens if an applicant fails the financial underwriting process?

A

They would be declined of insurance.

23
Q

What terms are offered to applicants whose state of health reaches the required standard and those who don’t?

A
  • The company’s standard terms.
  • Special terms (A REDDD) or an alternative policy.
24
Q

How will insurance companies rate abnormal lives?

A

They will normally rely on reinsurer and industry data.

25
Why is an exclusion clause the least preferred special terms?
* A policy with an exclusion clause would not fully meet the PH's insurance needs * It will be difficult to enforce at time of claim * It is unlikely to be effective in practice so that extra premium would still probably be necessary as well as an exclusion clause.
26
What are common types of exclusions?
* Alcohol and drug abuse * Self-inflicted injury or attempted suicide * War or civil commotion * Failure to follow appropriate medical advice * No claim payments while outside an agreed geographical region
27
What are specific things to consider for IP claims underwriting?
* The appropriate information needs to be requested to substantiate a claim, checking that this information is consistent with that provided at the time of policy application * Level of benefit will be checked against current salary to ensure PH retains incentive to return to work * Once claim is approved, a claims counsellor will normally be allocated to: o provide advice for claimant in coping with disability o provide for the insurer the likely duration of illness * Thereafter insurer will put in place a procedure for monitoring ongoing claim, with periodic visits and continuing medical certification o Frequency of these will depend on severity of complaint o Monitoring process increasingly focuses on rehab of claimant + performed by specialist nurses
28
Increased volumes that result from relaxed underwriting should outweigh:
* Cost of increased anti-selection * Any increased cost of obtaining reinsurance
29
What are the main benefits of relaxed underwriting?
* Increased profits * Reduced underwriting expenses * Increased attractiveness of the product to the distribution channel concerned
30
What is decision tree underwriting?
Where only certain medical, lifestyle or financial underwriting is conducted when specified answers to certain questions are given.
31
What are the factors to consider in an analysis of the appropriate level of underwriting to use?
DR C VAMPIRE * D - Detailed underwriting → greater homogenisation of risk * R - Regulatory impact (possible constraints on underwriting) * C - Claims underwriting may deter take up of contract, due to uncertainty whether a claim will be paid * V - Varying underwriting criteria by age, sum assured, target market, etc. (how to) * A - Anti-selection risk o Less stringent underwriting compared to other life insurers – the more disproportionate the share of anti-selection risk attracted. * M - Marketing: underwriting usually considered as a barrier to sales as well as being time consuming and invasive. Less or no underwriting may be used to increase marketability of policies. Insurance intermediaries use the level of underwriting as a discriminator of which products/insurers should be used * P - Proposed underwriting effectiveness (difficult to police, non-disclosure → less effective) * I - Interaction between the level of underwriting and the potential level of sales o People are more inclined to take contracts where there is lower levels of underwriting. o Less underwriting – quicker processing of NB * R - Reinsurance terms available when doing various levels of underwriting o More stringent underwriting – lower margins in reinsurance terms offered * E - Expenses associated with the level of underwriting proposed o E.g. salaries of underwriters, medical reports, …
32
How is the anti-selection risk allowed for in contracts where PHs could renew without providing further health evidence?
* The anti-selection risk is mitigated by increased overall product charges - still exposed to risk that these charges are underestimated.
33
On what will the terms offered by the reinsurer depend?
* Past claims experience of the insurer * Underwriting standards in place -- Ceding company's responsibility to maintain underwriting standards - involves operational risk, as the reinsurer may not pay claims if the underwriting was not up to a specified standard
34
What should be in place in a group scheme to reduce underwriting requirements?
* Free cover limits * Compulsory cover and minimum take up rates * Anti-selection risk is negligible within free cover limit if membership is compulsory * Eligibility to start cover is typically conditional on an employee being actively at work