CHAPTER 3: YOUR PROFESSIONAL IMAGE Flashcards
Peter loves to have a good time. Almost every day after working at the salon, he meets up with his buddies to hang out. They go to one another’s apartments, order pizza, drink, and watch television until late into the night. Often, because Peter is so tired, he sleeps on his friends couch and then gets up the next day and goes directly to work. His salon coworkers always know when Peter has been out with his friends the night before because he is barely awake, in unshaven, and is wearing the same clothes he wore the day before. Peter gets teased by some of the other salon employees for being a “free spirit”, but Allie, the salon manager, is not as able to dismiss his messy appearance because he is often so disheveled that he is off putting to salon clients. Allie decides to have a conversation with Peter about his appearance and personal hygiene.
The best time for Allie to approach Peter would be:
a. when they are in a staff meeting
b. when Peter is with a client
c. when they are alone in the salon
d. when Allie is in a manager’s meeting
c. when they are alone in the salon
Peter loves to have a good time. Almost every day after working at the salon, he meets up with his buddies to hang out. They go to one another’s apartments, order pizza, drink, and watch television until late into the night. Often, because Peter is so tired, he sleeps on his friends couch and then gets up the next day and goes directly to work. His salon coworkers always know when Peter has been out with his friends the night before because he is barely awake, in unshaven, and is wearing the same clothes he wore the day before. Peter gets teased by some of the other salon employees for being a “free spirit”, but Allie, the salon manager, is not as able to dismiss his messy appearance because he is often so disheveled that he is off putting to salon clients. Allie decides to have a conversation with Peter about his appearance and personal hygiene.
What should Allie discuss with Peter?
a. his personal appearance and it’s effect on the salon’s clients
b. his attitude about partying too much
c. his irresponsible behavior towards his family
d. his favorite television show
a. his personal appearance and it’s effect on the salon’s clients
Peter loves to have a good time. Almost every day after working at the salon, he meets up with his buddies to hang out. They go to one another’s apartments, order pizza, drink, and watch television until late into the night. Often, because Peter is so tired, he sleeps on his friends couch and then gets up the next day and goes directly to work. His salon coworkers always know when Peter has been out with his friends the night before because he is barely awake, in unshaven, and is wearing the same clothes he wore the day before. Peter gets teased by some of the other salon employees for being a “free spirit”, but Allie, the salon manager, is not as able to dismiss his messy appearance because he is often so disheveled that he is off putting to salon clients. Allie decides to have a conversation with Peter about his appearance and personal hygiene.
What could Peter do to make sure he is fresh for work even on nights when he does not sleep at home?
a. take a shower the evening before so he does not have to worry about it in the morning
b. spray himself with some cologne on the way in to work
c. keep clean clothing and personal hygiene products with him when he stays away from home
d. spray his worn clothing with something that eliminates odors
c. keep clean clothing and personal hygiene products with him when he stays away from home
Peter loves to have a good time. Almost every day after working at the salon, he meets up with his buddies to hang out. They go to one another’s apartments, order pizza, drink, and watch television until late into the night. Often, because Peter is so tired, he sleeps on his friends couch and then gets up the next day and goes directly to work. His salon coworkers always know when Peter has been out with his friends the night before because he is barely awake, in unshaven, and is wearing the same clothes he wore the day before. Peter gets teased by some of the other salon employees for being a “free spirit”, but Allie, the salon manager, is not as able to dismiss his messy appearance because he is often so disheveled that he is off putting to salon clients. Allie decides to have a conversation with Peter about his appearance and personal hygiene.
The image that Peter is projecting to clients suggests that he is:
a. a serious professional concerned with learning more on the job
b. between apartments and sleeping wherever he can
c. concerned with doing an excellent job at the salon
d. sad and unhappy in his work
b. between apartments and sleeping wherever he can
Paige is in her early twenties and loves to wear her short, cropped hair messy with styling glue; she describes her style as “bad-girl-meets-the-beauty-biz”. She also often wears sleeveless or short-sleeves shirts to show off her numerous tattoos. Paige loves to wear dark, colorful makeup. Since she really needs a job, Paige has decided to apply at the luxury spa that has just opened a few blocks from her home. A couple of days before her interview, Paige goes into the spa and observes that the spa employees are wearing simple black clothing with white smocks over them. She notices that their hair is styled into simple and classic looks and their makeup is very subtle, employing natural colors and techniques. Paige decides that in order to have a shot at the job she wants so desperately, she will dress in accordance with the other spa staffers during the interview and then slip into her own style once she has gotten the job.
How should Paige go about finding the best place to work?
a. visit several salons and determine which one is most in line with her own sense of style
b. apply for a position at a mall salon, and take the job when it is offered
c. agree to be a salon assistant for at least one year before making a decision
d. ask her friends what type of salon they are looking for, and follow their lead.
a. visit several salons and determine which one is most in line with her own sense of style
Paige is in her early twenties and loves to wear her short, cropped hair messy with styling glue; she describes her style as “bad-girl-meets-the-beauty-biz”. She also often wears sleeveless or short-sleeves shirts to show off her numerous tattoos. Paige loves to wear dark, colorful makeup. Since she really needs a job, Paige has decided to apply at the luxury spa that has just opened a few blocks from her home. A couple of days before her interview, Paige goes into the spa and observes that the spa employees are wearing simple black clothing with white smocks over them. She notices that their hair is styled into simple and classic looks and their makeup is very subtle, employing natural colors and techniques. Paige decides that in order to have a shot at the job she wants so desperately, she will dress in accordance with the other spa staffers during the interview and then slip into her own style once she has gotten the job.
From the description, what seems to be the energy and image of the spa Paige is interviewing at?
a. a chic spa with celebrity clients
b. a low-cost salon that specializes in short, layered cuts
c. a high-end spa that has an exclusive clientele
d. a high-end color-only salon
c. a high-end spa that has an exclusive clientele
Paige is in her early twenties and loves to wear her short, cropped hair messy with styling glue; she describes her style as “bad-girl-meets-the-beauty-biz”. She also often wears sleeveless or short-sleeves shirts to show off her numerous tattoos. Paige loves to wear dark, colorful makeup. Since she really needs a job, Paige has decided to apply at the luxury spa that has just opened a few blocks from her home. A couple of days before her interview, Paige goes into the spa and observes that the spa employees are wearing simple black clothing with white smocks over them. She notices that their hair is styled into simple and classic looks and their makeup is very subtle, employing natural colors and techniques. Paige decides that in order to have a shot at the job she wants so desperately, she will dress in accordance with the other spa staffers during the interview and then slip into her own style once she has gotten the job.
What type of salon seems most appropriate for someone with Paige’s sense of style to work in?
a. a color-only salon catering to clients who want to cover gray hair
b. a moderately priced salon that caters to young clients who have a sense of adventure
c. a moderately prices salon that caters to business people
d. a mall salon that caters to families and children
b. a moderately priced salon that caters to young clients who have a sense of adventure
Paige is in her early twenties and loves to wear her short, cropped hair messy with styling glue; she describes her style as “bad-girl-meets-the-beauty-biz”. She also often wears sleeveless or short-sleeves shirts to show off her numerous tattoos. Paige loves to wear dark, colorful makeup. Since she really needs a job, Paige has decided to apply at the luxury spa that has just opened a few blocks from her home. A couple of days before her interview, Paige goes into the spa and observes that the spa employees are wearing simple black clothing with white smocks over them. She notices that their hair is styled into simple and classic looks and their makeup is very subtle, employing natural colors and techniques. Paige decides that in order to have a shot at the job she wants so desperately, she will dress in accordance with the other spa staffers during the interview and then slip into her own style once she has gotten the job.
Is Paige’s approach to getting this job ethical?
a. yes, because she really needs the job and she will be a good employee
b. yes, because the salon should be hiring her for her skill and not her appearance
c. no, because she is not being honest about who she really is
d. no, because she can help the salon change the culture
c. no, because she is not being honest about who she really is
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
What does Marilyn’s physical presentation indicate?
a. excellent personal style
b. poor posture
c. decreased ability to retain clients
d. incredible physical strength
b. poor posture
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
To achieve and maintain a good work posture, what position should Marilyn’s neck be in?
a. level with her elbow
b. tilted forward at a 45-degree angle
c. elongated and balanced directly above her shoulders
d. tilted backward at a 45-degree angle
c. elongated and balanced directly above her shoulders
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
To relieve the tension in her shoulders, Marilyn should:
a. scrunch them together
b. level and relax them
c. lift one higher than the other
d. bring them close to the body
b. level and relax them
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
When standing Marilyn should avoid:
a. skipping
b. slouching
c. standing erect
d. keeping her back straight
b. slouching
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
A sitting posture that would alleviate Marilyn’s back and neck pain would include:
a. curving her back forward
b. stretching her back from left to right
c. keeping her back straight
d. crossing her feet at the ankles
c. keeping her back straight
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
How can Marilyn make her work environment more ergonomically correct for herself?
a. she can bend forward to reach her clients
b. she can adjust the clients chair
c. she can ask the client to lean forward
d. she can stand during all of the services
b. she can adjust the clients chair
Marilyn is both a hairstylist and a nail tech who works about eight hours a day servicing clients. When she is standing, she very often leans on one hip or the other, shifting her weight from one side to the other, and when she is seated she is usually leaning forward with her legs either crossed or tucked underneath her body. At the end of the day, Marilyn is often in pain: her legs and back are cramping and her arms, shoulders, and neck feel tired and strained. By the time she arrives home at night, she hardly has enough energy to do routine chores before watching T.V in the evening.
Marilyn is experiencing pain in some numbness in her wrists and hands, caused by repetitive movement. She has been diagnosed with:
a. carpel tunnel syndrome
b. a slipped disk
c. pinched nerve syndrome
d. dislocated joints
a. carpel tunnel syndrome
