Chapter 3: The Interview

Question 1

9 types of verbal responses (pg. 33)

Answer 1

1. facilitation
2. silence
3. reflection
4. empathy
5. clarification
6. confrontation
7. interpretation
8. explanation
9. summary

Question 2

10 traps of interviewing

Answer 2

1. providing false assurance
2. giving unwanted advice
3. using authority
4. using avoidance language
5. distancing
6. using pro jargon
7. using leading or biased questions
8. talking too much
9. interrupting
10. “why” questions

Question 3

Nonverbal skills

Answer 3

1. phsyical appearance
2. posture
3. gestures
4. facial expression
5. eye contact
6. voice
7. touch

Question 4

Stages of cognitive development (Piaget) pg. 38

Answer 4

1. sensorimotor
2. preoperational
3. concrete operations
4. formal operations

Question 5

Tools for assessing health literacy (pg. 47(

Answer 5

TOFHLA
REALM
NVS