Chapter 3: Starting with YOU: Understanding Yourself Flashcards
What is the starting point for building communication skills?
Self assessment
What are some quality tools to assess your natural talents, attributes and life skills to grow your communication skills?
Strengths assessment
Emotional intelligence
Conflict management
Positive Psychology movement
Focuses on the study of human strengths and virtues and the factors that contribute to a full and meaningful life
What happens if you use your highest strengths?
You are more engaged, more productive, more successful, healthier, and happier
Tools for measuring strengths
Clifton Strengths-Finder
Values in Action Inventory of Strengths (VIA)
Strength begins with what?
A talent
Talent
a naturally recurring pattern of thought, feeling, or behavior that can be
productively applied
Strengths
Strengths are defined as the ability to provide consistent,
near-perfect performance in a given activity
Why identify and focus on strengths>
It is meant to balance the negative side of psychology
Benefits of discovering your strengths
You will become more aware of your strengths and find new ways to apply them.
* Validates your uniqueness and builds confidence
* You will feelappreciation/thankfulness for your unique talents and how they effect your life.
* New excitement for life and your own potential
* New discernment for accepting or rejecting opportunities that fit or don’t fit your talents.
* You will be able to choose to do the things you can do best
— provides focus for your career and life.
Emotional Intelligence
It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results
Four domains of Emotional Intelligence
Self-awareness
* Self-management
* Social awareness
* Relationship management
Self awareness
Know your story and how it affects you
Make peace with your past—practice forgiveness
Know your beliefs, your emotions, and your behavior patterns
Take time to identify your individual feelings and emotions, such as anger, sadness, fear, and joy in various situations.
Self Management
Learn new stress management techniques that will help you stay
emotionally present in upsetting situations.
Learn skills for soothing and motivating yourself
Maintain healthy eating and exercise habits
Social awareness
Work at understanding nonverbal social signals—focus
on the other person in interactions
- Develop a positive view of others
- Work at understanding the basic human emotional needs of your clients and colleagues
- Understand “games” people play and principles of personal integrity
- Discomfort when hearing others express certain views tells you something important about yourself.
Examine your responses and the reasons for them.
Relationship management
Develop skills for reflective listening and developing your capacity for empathy
- Become aware of ways you use nonverbal communication
- Learn skills for healthy assertiveness
- Learn conflict resolution skills—see conflict as an opportunity to grow closer to others.
- Develop skills for support and affirmation of others— become an encourager
- Use humor and play to relieve stress
Two ways to Improve Emotional Intelligence
- Relationship management
- Conflict Management
Conflict
Conflict can be defined as a disagreement in values or beliefs within oneself or between people that causes harm or has the potential to cause harm
What is considered a catalyst for change and may be needed for change?
Conflict
Two basic choices for dealing with conflict
Assertiveness and cooperativeness
Assertiveness
the degree to which you try to satisfy your own concerns
Cooperativeness
the degree to which you try to satisfy the other person’s concerns
Modes of Conflict Management
- Competing
- Collaborating
- Compromising
- Avoiding
- Accommodating
Competing (what are the two basic choices in play)
Assertive and uncooperative
