Chapter 1: Responsible, Assertive, Caring Communication in Nursing Flashcards
PPT 1
Function of Interpersonal Communication in Nursing
The vehicle for establishing a therapeutic relationship
The means by which people influence others
The relationship itself
Three types of communication
- Assertive Communication
- Nonassertive Communication
- Aggressive Communication
Assertive communication
Be clear about what you need
Be respectful in your language and behavior
Be confident and comfortable
An “active” behavior
What kind of behavior is assertive communication?
An “active” behavior
Nonassertive communication
Disregard own needs and rights
May be interpreted as lack of interest/knowledge
What kind of behavior is nonassertive communication?
A “passive” behavior
Aggressive Communication
Loud
Forceful
Confrontational way of trying to get what we want
Rights are responded to out of proportion to those of others
Three step process to build assertiveness skills
- Review the list of assertive rights
- Review the irrational beliefs
- Review the DESC script
Review the list of assertive rights- what rights are you giving up by not asserting yourself?
You have the right to:
Be treated with respect
A reasonable workload
An equitable wage
Determine your own priorities
Ask for what you want
Refuse without making excuses or feeling
guilty
Make mistakes and be responsible for them
Give and receive information as a professional
Act in the best interest of the patient
Be human
Identify Irrational Beliefs that Impede Assertive Communication: Irrational beliefs are:
Irrational beliefs:
Arise when we are anxious about being assertive
Focus on possible negative outcomes
DESC script
A framework for developing assertive responses
DESC stands for:
Describe the situation
Express what you think and feel
Specify your request
Consequences
Three Types of Assertions:
- Basic
- Empathic
- Escalating
Basic Assertion
Expresses an idea, belief, or opinion; stands up for your rights or the rights of others
Empathic Assertion
Conveys sensitivity to the situation while taking an assertive position