Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Business > Chapter 3- Resolving Conflict In The Workplace > Flashcards

Chapter 3- Resolving Conflict In The Workplace Flashcards

0
Q
  1. What are the causes of conflict in the workplace?
A

Pay and working conditions
Redundancies or dismissals
Discrimination of staff.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
1
Q
  1. What are industrial relations?
A

The quality of the relations that exist between the managers and the employees in an organisation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is an industrial dispute?

A

Legal term referring to any conflict between workers and employers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q
  1. How can good industrial relations be promoted?
A 
Good wages and conditions of employment
Open communication
Keeping promises and building trust
No discrimination
Clear grievance procedures 
Ensuring dismissals are fair.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a grievance procedure?

A

The rules agreed between employers and staff when raising workplace issues.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q
  1. What are trade unions?
A

Organisation that represent the views and interests of employers in matters concerning pay and conditions of employment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is a shop steward?

A

A spokesperson elected by employees in a workplace to act as their local union representative.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the Irish congress of trade unions (ICT)?

A

The body that speaks and acts for all unions in the Republic of Ireland.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q
  1. How are employee pay and conditions negotiated?

What is a cost-of-living claim?

A

Employees want their wages to keep up with inflation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is a comparability claim?

A

Employees want similar pay and conditions to workers doing comparable work in a different company.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is a relativity claim?

A

One group of workers want to maintain higher pay than another group.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is a productivity claim?

A

Workers seek improved pay and conditions as a reward for increasing their output and efficiency.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is individual bargaining?

A

The employer negotiates individually with an employee.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is collective bargaining?

A

The employer negotiates collectively with a group of employees, usually through a trade union respresentative.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is social partnership?

A

The process whereby the government, employers and employees agree on pay and conditions nationally.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q
  1. What is the industrial relations act 1990?
A

Law that sets out the rules concerning industrial disputes and strikes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What does the law say?

A

Disputes must be legitimate
Unions must hold a secret ballot to strike
Unions must give one week notice to strike
Official disputes receive approval from majority of workers, trade union and ICTU.
Unofficial disputes have no union or ICTU support.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is a wildcat strike?

A

Type of unofficial dispute where no advance notice or warning is given to management.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is picketing?

A

Employees and trade union officials walk up and down outside the workplace indicating a strike is in progress.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is the labour relations commission?

A

Established by the industrial relation act 1990 as a specialist agency to help with resolving industrial disputes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q
  1. What types of industrial action can a union undertake?

What are token stoppages?

A

Workers stopping work for a short period of time to demonstrate their strength of feeling to the employer.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is a work-to-rule?

A

Employees only do their basic job and nothing more.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is a go-slow?

A

Employees carry out the minimum amount of work they can get away with without jeopardising their basic pay.

23
Q

What are overtime bans?

A

Workers refuse to work extra hours.

24
Q

What is an all-out strike?

A

All union members in an organisation are ordered by the ICTU to stop working and leave the premises.

25
Q
  1. What are the consequences of strikes for stakeholders?

For business?

A

Operations and production are disrupted, sales are lost and profits fall.

26
Q

For employees?

A

Lose wages while on strike and their savings get used up.

27
Q

For customers?

A

Goods and services are not available which will inconvenience them.

28
Q

For suppliers?

A

Loss of sales and undermine their profitability.

29
Q

For investors?

A

Loss of output, sales and profits will mean a reduction in dividends and undermine a firms ability to pay the interest on loans.

30
Q

For the economy?

A

Loss of wages spent and circulated.

31
Q

For the government?

A

Loss of tax revenues for the government, including income tax, VAT and corporation tax.

32
Q
  1. What is the purpose of the labour relations commission (LRC)?
    What law set it up?
A

State agency that helps to resolve industrial disputes

Set up by the industrial relations act 1990.

33
Q

What is a conciliation service?

A

An industrial relations officer at the LRC assists employers and union representatives to sort out their differences and negotiate a solution themselves.

34
Q

What is a rights commissioner service?

A

For disputes involving just one or a small group of workers concerning unfair dismissal, maternity leave or disciplinary procedures.

35
Q

What is an industrial relations advisory service?

A

For firms and employees with queries about employment law and good human resource practises.

36
Q

What is codes of practise?

A

Set of recommended voluntary rules used in industrial relations to solve disputes.

37
Q
  1. What is the purpose of the Labour Court?
A

“The court of last resort” in industrial disputes. It provides an arbitration service by listening to both sides in a dispute before recommending a solution.

38
Q

When does the labour court get involved?

A

If asked to by the LRC or if the decision of a rights commissioner of equality officer has been rejected by employers or employees.

39
Q

What are joint labour committees (JLCs)?

A

A forum for negotiating minimum pay and conditions in industries where many workers do not have union protection.

40
Q
  1. What are the Unfair Dismissals Acts 1977 to 2007?
A

The laws presenting employees from being dismissed from their job for unfair reasons.

41
Q

What is dismissal?

A

To be sacked from a job due to imcompetence, dishonesty or breach of company discipline.

42
Q

When is a dismissal considered fair?

A

The employee was incompetent or incapable
Their conduct was unacceptable
Job had become redundant
The employer followed proper procedures.

43
Q

What is voluntary redundancy?

A

Offered to those who wish to apply for it.

44
Q

What is compulsory redundancy?

A

Arise when employees are not given a choice and must leave.

45
Q

When is a dismissal considered unfair?

A

The employer:
Did not follow proper procedures
Cannot prove that the employee was incompetent or incapable
Cannot prove the employees conduct was unacceptable
Cannot prove that the job was redundant
Engages in constructive dismissal.

46
Q

Before being dismissed, an employee had the right to what?

A

Know the reason
Right of reply
A fair hearing and to be accompanied by a representative.

47
Q

What are the penalties for a company guilty of unfair dismissals?

A

Financial compensation for the employee
Reinstatement of the employee in their job with financial compensation for list earnings
Re-engagement of the employee in the same or similar job but with no financial compensation.

48
Q

What is the employment appeals tribunal (EAT)?

A

The state body responsible for ensuring that firms obey the unfair dismissals acts 1977 to 2007.

49
Q
  1. What is the Employment Equality Act 1998?
A

The law that says it is illegal to discriminate against anyone at work on the basis of:
(9) gender, marital status, family status, age, disability, race, sexual orientation, religious belief, being a traveller.

50
Q

What is discrimination?

A

When one person is treated in a less favourable way than another person is, has been or would be treated in a comparable situation.

51
Q

What is the equality authority?

A

The state agency responsible for ensuring that businesses do not break equality laws.

52
Q

What are the main functions of the equality authority?

A

Monitor the operation of all equality legislation
Advise employers, employees and customers of their legal rights and responsibilities in this area
Assist people with equality complaints.

53
Q

What does the director of equality investigations do?

A

Responsible for actually investigating complaints concerning discrimination referred by the equality authority.

54
Q

How can discrimination be dealt with in a non-legislative way?

A

Talk with the employer

Seek help from your union or the equality authority for advice.

55
Q

How can discrimination be dealt with in a legislative way?

A

An equality officer investigates serious cases and offers an arbitration service
An equality mediator can be appointed for less serious complaints. Uses conciliation to work with both parties to reach a mutually acceptable settlement.

Business (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions