Chapter 3 Quiz Flashcards
Which of the following short scenarios best describes organizational citizenship behaviour?
a. Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
b. Duane, a faculty member, starts and finishes his lectures on time as per his syllabus.
c. Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC.
d. Carlos “volunteers” for special community events on behalf of his company only when he is paid overtime.
a. Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
You are extremely happy with your job and would not hesitate to recommend your company as a good place to work. Which key employee attitude are you expressing?
a. organizational identification
b. motivation
c. job satisfaction
d. commitment
c. job satisfaction
What is the definition of membership behaviour?
a. paying ones dues on time
b. being polite with others
c. a decision to join and stay with a firm
d. the attitude one holds toward one’s job and the workplace
c. a decision to join and stay with a firm
You have been asked to explain to a client the notion of work motivation. Which of the following would best characterize an employee’s work motivation?
a. someone that is happy with his job
b. someone that puts forward great effort to perform a task well
c. someone that shares the organization’s goals and aspirations
d. someone that is happy and satisfied with the job content and his/her performance
b. someone that puts forward great effort to perform a task well
Which of the following does job satisfaction create?
a. increased job effort
b. lower employee turnover
c. higher training costs
d. job security
b. lower employee turnover
When a potential employee joins an organization, there is often an implied contract between the employee and the organization, based on expectations of rewards and contributions. Which of the following best describes this contract?
a. provincial labour code
b. deprivation contract
c. psychological contract
d. perceived equity
c. psychological contract
Your employer has not kept his promises in relation to pay, benefits, and ongoing training and development opportunities. Which of the following best describes your situation?
a. unethical behaviour
b. lack of organizational justice
c. perceived inequity
d. violation of the psychological contract
d. violation of the psychological contract
Organizational justice has two key dimensions. Which of the following variables best capture these two dimensions?
a. distributive and integrative justice
b. distributive and procedural justice
c. psychological and tenure-based justice
d. psychological and task justice
b. distributive and procedural justice
Which of the following would be an example of distributive justice?
a. Based on your performance, you believe you were given the pay raise you deserved.
b. You have the opportunity to appeal your pay raise.
c. Your managers openly share the reward decision-making process with all employees.
d. Reward decisions are based on job-related performance and free of bias.
a. Based on your performance, you believe you were given the pay raise you deserved.
Which of the following scenarios is reflective of an organization displaying procedural justice in their reward system?
a. Pay is not similar for employees performing at the same general level.
b. Pay is attached to increases in consumer price indexes regardless of actual performance.
c. Employees are able to appeal pay increase decisions using a transparent appeal process.
d. Employees are not able to articulate when and how pay increases are provided.
Employees are able to appeal pay increase decisions using a transparent appeal process
A particular employee becomes dissatisfied with a decision by an organization to decrease pay. Which of the following could be considered an attempt by the employee to increase rewards?
a. taking longer coffee breaks
b. increased absenteeism
c. padding their expense accounts
d. seeking a less demanding job in a different company
c. padding their expense accounts
In a manner that may be perceived as counterintuitive, John begins to put in more effort at work as a result of a pay decrease. Which of the following may be an explanation for John’s behaviour?
a. He perceives his job may be at risk.
b. He sees the extra effort leading to a promotion.
c. His behaviour is most likely a result of his commitment to his customers.
d. His behaviour can be explained by Maslow’s self-actualization notion.
b. He sees the extra effort leading to a promotion
Which of the following employee behaviours is appropriate for firms using a classical managerial strategy?
a. membership behaviour
b. organizational citizenship behaviour
c. task behaviour
d. all behaviours
c. task behaviour
