Chapter 3 - Problem Solving Flashcards
A list of categories with a mark placed in the appropriate category.
Check sheet
A graphical tool for ranking causes of problems from the most significant to the least significant.
Pareto Chart
Also known as the 80-20 rule.
The Pareto Principle
A graphical representation of all the steps involved in an entire process or a particular segment of a process.
Process Map
To generate a list of problems, opportunities, or ideas from a group of people.
Brainstorming
Helps organize the output of a brainstorming session.
Affinity Diagram
Also know as the Ishikawa Diageam
Cause-and-Effect Diagram
Helps identify causes for non-conforming or defective products or services.
Fishbone Diagram or Cause-and-Effect Diagram
Organizes the thinking of a problem solving group and illustrates a chain of symptoms leading to the true cause of a problem.
Why-Why Diagram
A graphical summary of the frequency distribution of the data.
Histogram
A graphical technique used to analyze the relationship between two different variables.
Scatter Diagram
A chart with a centerline showing the average of the data processed.
Control Chart
Charts that monitor process changes associated with a particular characteristic over time.
Run Chart
A chart that helps teams separate the driving forces and the restraining forces associated with a complex situation.
Force-Field Analysis
Solutions should be judged on:
- Potential to prevent recurrence of problem
- Addresses the root cause
- Cost-effective
- Capable of being implemented within a reasonable amount of time
