Chapter 1 - Quality Basics Flashcards
Definitions of Quality
1) the characteristics of a product or service that bear on its ability to satisfy stated or implied needs
2) a product of service free of deficiencies
Deming’s Quality Definition
Non-faulty systems
Juran’s Quality Definition
Fitness for Use
Crosby’s Quality Definition
Conformance to Requirements
Process
Takes inputs and performs value added activities on those inputs to create an output
Product or service characteristics in terms of a desired target value or dimension.
Specifications
Shows the permissible changes in the dimension of a quality characteristic.
Tolerance Limits
Those activities designed to detect or find non-conformances existing in already completed products or services.
Inspection
Refers to the use of specifications and inspection of completed parts, subassemblies, and products to design, produce, review, sustain, and improve the quality of a product or service
Quality Control
Prevents defects by applying statistical methods to control the processes making products or providing services.
Statistical Process Control
A management approach that places emphasis on continuous process and system improvement as a means of achieving customer satisfaction to ensure long-term company success.
Total Quality Management
Focuses on improving processes in order to enable companies to give customers what they want the first time, every time.
Continuous Improvement
