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HSC BUSINESS Operations > Chapter 3: Operations Processes > Flashcards

Chapter 3: Operations Processes Flashcards

1
Q 
4 common direct \_\_\_\_\_\_ include:
• labour
• energy
• raw materials
• machinery and technology capital
What's missing?
A

Inputs

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2
Q

________ refers to the money provided by the owners to finance a business’s activities
What’s missing?

A

Capital

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3
Q 
\_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ are those inputs that are changed or converted in the operations process, these include: 
• materials
• information 
• customers
What's missing?
A

Transformed resources

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4
Q

_________ are the basic elements used in the production process and consists of two types:
• raw materials
• intermediate goods

A

Materials

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5
Q

_____ _________ are the essential substances in their unprocessed state
What’s missing?

A

Raw materials

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6
Q

____________ ________ are goods manufactured and used in further manufacturing or processing
What’s missing?

A

Intermediate goods

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7
Q

___________ is the knowledge gained from research, investigation and instruction, which results in an increase in understanding
What’s missing?

A

Information

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8
Q

__________ ___________ ____________ (CRM) refers to the systems that business use to maintain customer contact
What’s missing?

A

Customer relationship management

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9
Q

______ are the resources used in the transformation (production) process
What’s missing?

A

Inputs

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10
Q

____________ ___________ are those inputs that carry out the transformation process, these include:
• human resources
• facilities
What’s missing?

A

Transforming resources

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11
Q

________ refer to the plant (factory or office) and machinery used in the operations processes
What’s missing?

A

Facilities

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12
Q

_______ _________ coordinate and combine other resources to produce goods and services
What’s missing?

A

Human resources

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13
Q

Operation processes relevant to _____________ include:
• influence of volume, variety, demand, visibility
• sequencing and scheduling
• technology, task design, plant (office/factory layout)
• monitoring of processes, control of processes and improvement
What’s missing?

A

Transformation

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14
Q

_____ _____ is the time it takes for an order to be fulfilled from the moment it is made
What’s missing?

A

Lead time

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15
Q

___ _______ is the mix of products made, or services delivered through the information process
What’s missing?

A

Mix flexibility

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16
Q

________ processes are influenced by:
• Volume - how much of a product is made
• Variety - the range of products made
• Variation in demand - the amount of a product desired by consumers
• Visibility - the nature and amount of customer contact (feedback)
What’s missing?

A

Transformation

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17
Q

_______ refers to the order in which activities in the operations process occur
What’s missing?

A

Sequencing

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18
Q

_______ refers to the length of time activities take within the operations process
What’s missing?

A

Scheduling

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19
Q

The ____ ____ is a type of bar chart that shows both the scheduled and completed work over a period of time. It is often used in planning and tracking a project
What’s missing?

A

Gantt chart

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20
Q

The ______ ____ ______ (CPA) is a scheduling method of technique that shows what tasks need to be done, how long they take and what order is necessary to complete these tasks
What’s missing?

A

Critical Path Analysis

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21
Q

________ is the application of science or knowledge that enables people to do new things or perform established tasks in new and better ways
What’s missing?

A

Technology

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22
Q

______ are used in engineering and specialised areas of research, as well as on assembly lines where a programmable machine capable of doing several different tasks is required
What’s missing?

A

Robotics

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23
Q

_______-_____ ______ (CAD) is a computerised design tool that allows businesses to create product possibilities from a series of input parameters
What’s missing?

A

Computer-aided design

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24
Q

_______-_____ _________ (CAM) is software that controls manufacturing processes
What’s missing?

A

Computer-aided manufacturing

25
Q

____ ______ involves classifying job activities in ways that make it easy for an employee to successfully perform and complete the task; interdependence with human resources
What’s missing?

A

Task design

26
Q

____ ____ is a formal process used to determine the present level of skilling and any skill shortfalls that need to be made up either through recruitment or through training
What’s missing?

A

Skills audit

27
Q

_____ ______ is the arrangement of equipment, machinery and staff within the facility (either a factory or an office)
What’s missing?

A

Plant layout

28
Q 
The alternate \_\_\_\_\_\_ options are:
• Process layout
• Product layout
• Fixed position layout
What's missing?
A

layout

29
Q

The ______ ______ is the arrangement of machines such that the machines and equipment are grouped together by the function (or process) they perform
What’s missing?

A

Process layout

30
Q

Which layout would best suit a hospital?

A

Process layout

31
Q

______ production deals with high-variety, low-volume production
What’s missing?

A

Process

32
Q

_____ ______ is where the equipment arrangement relates to the sequence of tasks performed in manufacturing a product
What’s missing?

A

Product layout

33
Q 
\_\_\_\_\_\_ production (mass production) is characterised by the manufacturing of a high volume of constant quality goods 
What's missing?
A

Product

34
Q

_____ ______ ______ is an operational arrangement in which employees and equipment come to the product
What’s missing?

A

Fixed position layout

35
Q

______ production deals with layout requirements for large-scale, bulky activities
What’s missing?

A

Project

36
Q

Which layout would be suitable for construction of bridges, ships, buildings?

A

Fixed position layout

37
Q

Which layout would be used for manufacturing motor vehicles or television sets?

A

Product layout

38
Q

______ is the process of measuring actual performance against planned performance
What’s missing?

A

Monitoring

39
Q

____ ________ _______ (KPIs) are specific criteria used to measure the efficiency and effectiveness of the business’s performance
What’s missing?

A

Key Performance Indicators

40
Q

_____ occurs when KPIs are assessed against predetermined targets and corrective action is taken if required
What’s missing

A

Control

41
Q

________ refers to systematic reduction of inefficiencies and wastage, poor work processes and the elimination of any bottlenecks
What’s missing?

A

Improvement

42
Q

A ______ is an aspect of the transformation process that slows down the overall processing speed or creates an impediment leading to a backlog of incompletely processed products
What’s missing?

A

Bottleneck

43
Q

________ typically is sought in the following areas:
• Time - minimisation of bottlenecks, assessment of the necessity in all transformation processes, wait times
• Process flows - smooth transitions between transforming processes
• Quality - measurement of product standards, assessment of returns and warranty claims
• Cost - review of expenses
• Efficiency - reduction of waste, creation of greater output
What’s missing?

A

Improvement

44
Q

_______ _________ involves ongoing commitment to achieving perfection
What’s missing

A

Continous improvement

45
Q

_____ refer to the end result of the business’s efforts - the goods or service that is provided or delivered to the customer
What’s missing?

A

Outputs

46
Q

_______ ______ refers to how well a business meets and exceeds the expectations of customers in all aspects of it operations
What’s missing?

A

Customer service

47
Q

A ______ is a promise made by a business that they will correct any defects in the goods that they produce or in the services they deliver
What’s missing?

A

Warranty

48
Q

Exceeding ________ expectations is likely to be the key in developing long-term customer relationships
What’s missing?

A

Customers’

49
Q 
7 benefits of \_\_\_\_\_\_\_ include:
• use of machinery and systems 
• transformation process is more effective and efficient
• employees work more productively
• speed up the process
• fuller utilisation of raw materials
• cost effective
• enables whole markets to open up and trade globally
What's missing?
A

Technology

50
Q

4 disadvantages of _______ include:
• high cost
• additional costs for set-up, siting, cabling, loss of workers
• cost of training and development
• time lost in adapting to new work techniques
What’s missing?

A

Technology

51
Q 
Some examples of \_\_\_\_\_ technology include:
• computer/laptop
• storage devices (CD, USB)
• phones
• printer/scanner
• EFTPOS
What's missing?
A

Office

52
Q

To ________ is to ‘commute’, or travel to work, electronically, which means that home or another location becomes the worksite and work is derived via email or the internet
What’s missing?

A

Telecommute

53
Q

Is a pair of scissors classified as low-technology (lo-tech) or high-technology (hi-tech)?

A

Low-technology (lo-tech)

54
Q

Is a computer and robotics classified as lo-tech or hi-tech?

A

Hi-tech

55
Q 
Typical \_\_\_\_ include:
• lead times
• inventory turnover
• warranty claims
• process flow rates
• capacity and volume rates
• IT and maintenance costs 
• direct and indirect costs analysis
What's missing?
A

KPIs

56
Q 
\_\_\_\_\_ requires operations managers to make changes to correct any problems to the transformation process, which include:
• redesigning the facilities layout
• adjusting the level of technology
• quality controls 
What's missing?
A

Control

57
Q

_______ are the desk areas required by office workers, usually fitted with access to a computer monitor, keyboard, telephone, mouse, storage, printers, scanners and a facsimile (fax machine)
What’s missing?

A

Workstations

58
Q

Modern office layout uses a _______ arrangement

What’s missing?

A

Workstation

HSC BUSINESS Operations (4 decks)

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