Chapter 2: Influences on Operations Management

Question 1

Corporate social responsibility \_\_\_\_\_\_\_\_\_ include:
• Legal compliance 
• Ethical responsibility
• Environmental sustainability 
What's missing?

Answer 1

Influences

Question 2

____________ refers to the removal of barriers of trade between nations
What’s missing?

Answer 2

Globalisation

Question 3

\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_\_ includes:
• Global web
• Global sourcing
• Regional operations
• Global market
What's missing?

Answer 3

Supply chain management

Question 4

_______ ________ refers to the range of suppliers a business has and the nature of its relationship with these suppliers
What’s missing?

Answer 4

Supply chain

Question 5

________ _____ refers to the network of suppliers a business has chosen on the basis of lowest overall cost, lowest risk and maximum certainty in quality and timing of suppliers
What’s missing?

Answer 5

Global web

Question 6

________ ___________ is a process that involves a business taking the product of a competitor that has already been released into the market
What’s missing?

Answer 6

Reverse engineering

Question 7

_________ is when a business creates an improvement for an already existing product
What’s missing?

Answer 7

Innovation

Question 8

________ is when a business creates a new product

What’s missing?

Answer 8

Invention

Question 9

___________ is characterised by an increasing integration between national economies and a high degree of a transfer of capital, labour, intellectual capital and ideas, financial resources and technology
What’s missing?

Answer 9

Globalisation

Question 10

_________ may be defined as the design, construction and/or application of innovative devices, methods and machinery upon operations processes
What’s missing?

Answer 10

Technology

Question 11

The 7 main \_\_\_\_\_\_\_\_\_ on operations management include:
• Globalisation 
• Technology
• Quality expectations 
• Cost-based competition 
• Government policies
• Legal regulation
• Environmental sustainability
What's missing?

Answer 11

Influences

Question 12

_______ may be understood to be a specific reference to how well designed, made and functional goods are, and the degree of competence with which services are organised and delivered
What’s missing?

Answer 12

Quality

Question 13

Quality expectations with \_\_\_\_\_\_ include:
• Quality of design 
• Fitness for purpose
• Durability
What's missing?

Answer 13

Goods

Question 14

Quality expectations with \_\_\_\_\_\_\_ include:
• Professionalism
• Reliability
• Level of customisation 
What's missing?

Answer 14

Services

Question 15

______-________ ___________ is derived from determining break even point and then applying strategies to create cost advantages over competitors
What’s missing?

Answer 15

Cost-based competition

Question 16

_______ ______ are those costs that do not change regardless of the level of business activity
What’s missing?

Answer 16

Fixed costs

Question 17

________ ______ are those that vary in direct relationship to the level of of business activity (level of production)
What’s missing?

Answer 17

Variable costs

Question 18

Aspects to \_\_\_\_\_\_\_ cost include: 
• eliminate waste
• bulk buy inputs 
• achieve economies of scale 
• produce standardised products
• produce high volume output 
• use automated production systems 
What's missing?

Answer 18

Reduce

Question 19

_______ ________ is the term used for putting a price on carbon
What’s missing?

Answer 19

Carbon pricing

Question 20

\_\_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ impact on businesses, the factors are:
• taxation rates
• handling practices 
• OH&S standards
• training and rules
• public health policies
• environmental policies
• employment relations 
• trade and industry policies
What's missing?

Answer 20

Government policies

Question 21

_________ _______ are the expenses associated with meeting the requirements of legal regulations
What’s missing?

Answer 21

Compliance costs

Question 22

Some laws of \_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ include: 
• Anti-discrimination Act
• Fair Work Act
• Disability discrimination 
What's missing?

Answer 22

Legal regulations

Question 23

_____________ _____________ means that business operations should be shaped around practices that consume resources today without compromising access to those resources for future generations
What’s missing?

Answer 23

Environmental sustainability (ecological sustainability)

Question 24

_______ _________ refers to the amount of carbon produced and entering the environment from operations processes
What’s missing?

Answer 24

Carbon footprint

Question 25

____________ _________ _____________ (CSR) refers to open and accountable business actions based on respect for people, community/society and the broader environment
What’s missing?

Answer 25

Corporate social responsibility

Question 26

Define ‘Triple Bottom Line’

Answer 26

The economic, social and environmental performance of a business

Question 27

\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_ typically fall into a number of areas for a business, which include:
• labour law compliance
• taxation
• intellectual property
• migration
What's missing?

Answer 27

Legal compliance

Question 28

A ________ is a person in a position of a financial trust with respect to others’ money
What’s missing?

Answer 28

Fiduciary

Question 29

_________ involves the use of outside specialist to undertake one or more key functions
What’s missing?

Answer 29

Outsourcing

Question 30

________ _________ involves the use of domestic businesses as the outsourcing provider
What’s missing?

Answer 30

Onshore outsourcing

Question 31

________ ___________ involves businesses going beyond the law and taking into account broader social, community and environmental concerns
What’s missing?

Answer 31

Ethical responsibility

Question 32

_________ __________ involves taking the activities to a provider in another country

Answer 32

Offshore outsourcing

Question 33

The ______________ ________ ______________ (ILO) raises matters of importance to workplaces and the rights of employees which include:
• working women and maternity protection
• the provision of safe working conditions
What’s missing?

Answer 33

International Labour Organisation