Chapter 2: Influences on Operations Management Flashcards
Corporate social responsibility \_\_\_\_\_\_\_\_\_ include: • Legal compliance • Ethical responsibility • Environmental sustainability What's missing?
Influences
____________ refers to the removal of barriers of trade between nations
What’s missing?
Globalisation
\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_\_ includes: • Global web • Global sourcing • Regional operations • Global market What's missing?
Supply chain management
_______ ________ refers to the range of suppliers a business has and the nature of its relationship with these suppliers
What’s missing?
Supply chain
________ _____ refers to the network of suppliers a business has chosen on the basis of lowest overall cost, lowest risk and maximum certainty in quality and timing of suppliers
What’s missing?
Global web
________ ___________ is a process that involves a business taking the product of a competitor that has already been released into the market
What’s missing?
Reverse engineering
_________ is when a business creates an improvement for an already existing product
What’s missing?
Innovation
________ is when a business creates a new product
What’s missing?
Invention
___________ is characterised by an increasing integration between national economies and a high degree of a transfer of capital, labour, intellectual capital and ideas, financial resources and technology
What’s missing?
Globalisation
_________ may be defined as the design, construction and/or application of innovative devices, methods and machinery upon operations processes
What’s missing?
Technology
The 7 main \_\_\_\_\_\_\_\_\_ on operations management include: • Globalisation • Technology • Quality expectations • Cost-based competition • Government policies • Legal regulation • Environmental sustainability What's missing?
Influences
_______ may be understood to be a specific reference to how well designed, made and functional goods are, and the degree of competence with which services are organised and delivered
What’s missing?
Quality
Quality expectations with \_\_\_\_\_\_ include: • Quality of design • Fitness for purpose • Durability What's missing?
Goods
Quality expectations with \_\_\_\_\_\_\_ include: • Professionalism • Reliability • Level of customisation What's missing?
Services
______-________ ___________ is derived from determining break even point and then applying strategies to create cost advantages over competitors
What’s missing?
Cost-based competition
_______ ______ are those costs that do not change regardless of the level of business activity
What’s missing?
Fixed costs
________ ______ are those that vary in direct relationship to the level of of business activity (level of production)
What’s missing?
Variable costs
Aspects to \_\_\_\_\_\_\_ cost include: • eliminate waste • bulk buy inputs • achieve economies of scale • produce standardised products • produce high volume output • use automated production systems What's missing?
Reduce
_______ ________ is the term used for putting a price on carbon
What’s missing?
Carbon pricing
\_\_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ impact on businesses, the factors are: • taxation rates • handling practices • OH&S standards • training and rules • public health policies • environmental policies • employment relations • trade and industry policies What's missing?
Government policies
_________ _______ are the expenses associated with meeting the requirements of legal regulations
What’s missing?
Compliance costs
Some laws of \_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ include: • Anti-discrimination Act • Fair Work Act • Disability discrimination What's missing?
Legal regulations
_____________ _____________ means that business operations should be shaped around practices that consume resources today without compromising access to those resources for future generations
What’s missing?
Environmental sustainability (ecological sustainability)
_______ _________ refers to the amount of carbon produced and entering the environment from operations processes
What’s missing?
Carbon footprint
____________ _________ _____________ (CSR) refers to open and accountable business actions based on respect for people, community/society and the broader environment
What’s missing?
Corporate social responsibility
Define ‘Triple Bottom Line’
The economic, social and environmental performance of a business
\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_ typically fall into a number of areas for a business, which include: • labour law compliance • taxation • intellectual property • migration What's missing?
Legal compliance
A ________ is a person in a position of a financial trust with respect to others’ money
What’s missing?
Fiduciary
_________ involves the use of outside specialist to undertake one or more key functions
What’s missing?
Outsourcing
________ _________ involves the use of domestic businesses as the outsourcing provider
What’s missing?
Onshore outsourcing
________ ___________ involves businesses going beyond the law and taking into account broader social, community and environmental concerns
What’s missing?
Ethical responsibility
_________ __________ involves taking the activities to a provider in another country
Offshore outsourcing
The ______________ ________ ______________ (ILO) raises matters of importance to workplaces and the rights of employees which include:
• working women and maternity protection
• the provision of safe working conditions
What’s missing?
International Labour Organisation
