Chapter 3- Operations Management

Question 1

Tangible products

Answer 1

Goods which can be touched

Question 2

In-tangible objects

Answer 2

Includes supervises, which can’t be touched

Question 3

Inputs

Answer 3

Resources used in the process of production

Question 4

Transformation

Answer 4

Conversion of inputs to outputs

Question 5

Outputs

Answer 5

The end result of an organisations efforts, the service or product that is delivered or provided to the consumer.

Question 6

Productivity

Answer 6

A measure of efficency. Is the measure of the output produced compared to the inputs used in production.

Question 7

Business competitiveness

Answer 7

The ability for an organisation to sell products on a market.

Question 8

Facilities design and layout

Answer 8

Involves the planning of the layout of workspace to streamline the production process.

Question 9

Fixed position goods

Answer 9

Deals with the large-scale processes of building goods that are built that are too large to move in the production process. For example a bridge or ship

Question 10

Product layout

Answer 10

A product layout deals with the manufacturing of goods in mass volume using a assembly line.

Question 11

Process layout

Answer 11

A process layout deals with high varieties of products by grouping activities, equipment and machinery of similar function together.

Question 12

Materials management

Answer 12

Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

Question 13

Inventory

Answer 13

Is the goods and materials held in stock by an organisation.

Question 14

Materials handling

Answer 14

Is the physical handling of goods in warehouses and at distribution points.

Question 15

Production plan

Answer 15

A production plan is an outline of the activities undertaken to combine resources(inputs) to create goods or services(outputs).

Question 16

Master production scheduling

Answer 16

Details what is to be produced and when.

Question 17

Materials requirements planning

Answer 17

Involves developing an itemised list of all materials involved in production to meet the specific orders.

Question 18

Inventory control

Answer 18

Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

Question 19

Just in time

Answer 19

Is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.

Question 20

Supply chain

Answer 20

A supply chain is the range of suppliers from which the organisation purchases materials and resources.

Question 21

Quality

Answer 21

Refers to the degree of excellence of goods and services and their fitness for a stated purpose.

Question 22

Quality control

Answer 22

Involves the use of inspections at various points in the production process to check for problems and defects.

Question 23

Quality assuance

Answer 23

Involves the use of a system so that an organisation achieves set standards in production.

Question 24

Total quality management

Answer 24

Is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisations operations.

Question 25

Quality circles

Answer 25

Are groups of workers who meet to solve problems relating to quality.

Question 26

Continuous improvement

Answer 26

Involves an ongoing commitment to achieving perfection.

Question 27

Robotics

Answer 27

Highly specialised forms of technology capable of complex tasks.

Question 28

Computer aided design (CAD)

Answer 28

Is a computerised design tool that allows a business to create product possibilities from a series of input parameters.

Question 29

Computer aided manufacturing (CAM)

Answer 29

Is the software that designs and controls manufacturing processes.

Question 30

Computer integrated manufacturing

Answer 30

Is a method of manufacturing in which the entire production process is controlled by a computer.

Question 31

Operations management

Answer 31

Operations management consists of all the activities in which managers engage to produce goods or services.