Chapter 3- Operations Management Flashcards
Tangible products
Goods which can be touched
In-tangible objects
Includes supervises, which can’t be touched
Inputs
Resources used in the process of production
Transformation
Conversion of inputs to outputs
Outputs
The end result of an organisations efforts, the service or product that is delivered or provided to the consumer.
Productivity
A measure of efficency. Is the measure of the output produced compared to the inputs used in production.
Business competitiveness
The ability for an organisation to sell products on a market.
Facilities design and layout
Involves the planning of the layout of workspace to streamline the production process.
Fixed position goods
Deals with the large-scale processes of building goods that are built that are too large to move in the production process. For example a bridge or ship
Product layout
A product layout deals with the manufacturing of goods in mass volume using a assembly line.
Process layout
A process layout deals with high varieties of products by grouping activities, equipment and machinery of similar function together.
Materials management
Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.
Inventory
Is the goods and materials held in stock by an organisation.
Materials handling
Is the physical handling of goods in warehouses and at distribution points.
Production plan
A production plan is an outline of the activities undertaken to combine resources(inputs) to create goods or services(outputs).
Master production scheduling
Details what is to be produced and when.
Materials requirements planning
Involves developing an itemised list of all materials involved in production to meet the specific orders.
Inventory control
Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.
Just in time
Is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.
Supply chain
A supply chain is the range of suppliers from which the organisation purchases materials and resources.
Quality
Refers to the degree of excellence of goods and services and their fitness for a stated purpose.
Quality control
Involves the use of inspections at various points in the production process to check for problems and defects.
Quality assuance
Involves the use of a system so that an organisation achieves set standards in production.
Total quality management
Is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisations operations.
