chapter 3 management systems Flashcards
Describe and illustrate the basic elements of a system.
- Something feeds into the system (the input)
- The system does something with the input (the process)
- The process gives a result (the output)
Define supply chain management systems
- Documented and tested systematic methods aimed at smooth supply chain functioning
through standard practices. - Management systems generally include detailed supply chain information
on
topics such as:
–– (1) organising a supply chain;
–– (2) setting and implementing corporate and supply chain policies; and
–– (3) establishing and monitoring supply chain control procedures.
Describe the following general management systems:
Environmental management system
Lean integration
Total quality management
Quality management systems
- Environmental management system (EMS)
Environmental management system (EMS) refers to the management of an organizations
environmental programs in a comprehensive, systematic, planned and documented manner.
Lean Integration
Lean integration is a management system that emphasizes creating value for customers,continuous improvement, and eliminating waste as a sustainable data in
integration
and system integration practice.
Total Quality Management (TQM)
Total quality management (TQM) consists of organization-wide efforts to install and
make permanent a climate in which an organization continuously improves its ability
to deliver high-quality products and services to customers.
Quality Management System (QMS)
A quality management system (QMS) is a collection of business processes focused
on achieving quality policy and quality objectives – i.e. what customer wants and
needs. It is expressed as the organizational structure, policies, procedures, process-
es, and resources needed to implement quality management.
Give a comprehensive discussion of Keely’s eight key supply chain management
systems.
Customer Relationship Management.Creates a structure for developing and maintaining relationships with customers.
Customer Service Management.It provides the key point of contact for administering the PSA and can give the customer information on orders, shipping dates and product availability.
Demand Management.Allows a company to be proactive in matching supply to demand
Order Fulfillment. involves more than just filling orders. It includes all activities necessary to define customer requirement and to design a process that allows a company to meet customer requests, while minimizing the total delivered cost
Manufacturing Flow Management.Includes all the activities necessary to move goods through production and to obtain, implement and manage manufacturing flexibility in the supply chain.
Supplier Relationship Management.Defines how a company interacts with its suppliers. As in the case of customer relationship management, a company will form close relationships with some of its suppliers, while others are less closely cultivated
Product Development.Provides the structure for developing and bringing products to market in unison with customers and suppliers
Returns.Is the SCM process by which activities associated with product returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain.
Give a brief discussion of supply chain management systems software
- APS: Advanced Planning and Scheduling
- BI: Business Intelligence
- CM: Component Management
- CRM: Customer Response Management
- EAM: Enterprise Asset Management
- EM: Enterprise Resource Planning
- MES: Manufacturing Execution System
- PDM: Product Data Management
- SCE: Supply Chain Execution
- FDM: Forecasting & Demand Management
- SCP: Supply Chain Planning
- SSC: Secure Supervisory Control
- T&L: Transportation & Logistics
- WM: Warehouse Management
what is a supply chain system
Supply Chain Systems: A set of detailed supply chain methods, procedures and
routines created to carry out a specific supply chain activity, perform a duty, or solve
a problem.
