Chapter 3: Intangibles

Question 1

Tertiarization of the Economy Part 1

Answer 1

1. Number of service companies exceeded industrial companies

Question 2

Describe Tertiarization of the Economy Part 2

Answer 2

2. Matrix organization of companies lead to development of functional departments

Question 3

Describe Tertiarization of the Economy Part 3

Answer 3

3. Dematerialization of economy and development of freight transport

Question 4

Milton-Freedman - Monetarism Theory:

Answer 4

Company maximizes profitability for shareholders

Question 5

Edward Freeman - Stakeholder Theory:

Answer 5

Company made up of numerous stakeholders working together to derive benefits

Question 6

Edward Freeman - Stakeholder Theory Benefits Derived (4)

Answer 6

employees, customers, suppliers, governments

Question 7

Value Creation New Perspective

Answer 7

Value Creation = Financial + Non financial

Question 8

Intangible Capital Types (Ouvrad Slides) (3)

Answer 8

Human, Structural and Relational Capital

Question 9

Intangible Capital Types (Trebucq Slides) (3)

Answer 9

Human, Organizational and Information Capital

Question 10

What does having Intangible Capital dictate for a company

Answer 10

Companies’ ability to create revenue in the future

Question 11

How is Intangible Capital used in companies value calculation (2)

Answer 11

Management tool for sustainable business performance.

Determine value of qualitative assets

Question 12

Knowledge Management Process (KCAR)

Answer 12

Knowledge -> Competences -> Activities -> Results

Question 13

Knowledge Management Challenge

Answer 13

Steering Performance