Chapter 3: Health Insurance Information

Question 1

For new patients, What does the MA should do?

Answer 1

Ask for health insurance info and scan the patient’s card.

Question 2

What happens if the patient has coverage under more than one health insurance plan?

Answer 2

Gather info for all possible payment source-primary and secondary insurance.

Question 3

When does new patient’s insurance eligibility should occur?

Answer 3

Before services are provided.

Question 4

When does the MA should verify the information of the insurance of a patient?

Answer 4

Every time the patient makes an appointment.