Chapter 3: Communication + Teaching

Question 1

What are the stages of a client-trainer relationship?

RIPA

Answer 1

1. Rapport
2. Investigation
3. Planning
4. Action

Question 2

Rapport Stage

Answer 2

During this stage, mutual trust and understanding is developed between the trainer and client.

• Rapport continues to be built over time.
• Positive first impressions are crucial. (Provide a sense of respect, care, professionalism, and let em know you are qualified.)
• Good verbal/non-verbal comms: confidence while speaking (non-hesitant), Friendly eye contact, genuine facial expressions, minimizing hand gestures, good posture/body positioning.

Question 3

Investigation Stage

Answer 3

During this stage you review your client’s fitness and health information, their medical clearance to exercise, exercise history and overall goals.

• Likes and dislikes?
• What worked/didn’t work in the past?
• Demonstrate active and effective listening skills

- Good Comms!
\+ Encourage your client
\+ Paraphrase
\+ Ask your client open-ended questions
\+ Reflect
\+ Summarize
\+ Respond to your client’s difficult disclosures

Question 4

Planning Stage

Answer 4

The client is now ready to start exercising and you begin to create their exercise program collaboratively with them.

1. Setting Goals (SMART)
2. Generating & discussing alternatives
3. Making the plan
4. Evaluating and adjusting program (ongoing)

+ Set SMART, Process, and Product goals

Question 5

SMART Goals

Answer 5

Specific
Measurable
Attainable
Relevant
Time-bound

Question 6

Product goals

Answer 6

Achieving quantitative (measurable) goals such as losing 3 pounds or setting a personal record on the squat.

Question 7

Process Goals

Answer 7

This is something the client does such as completing four workouts this week.

Question 8

Motivational Interviewing

Answer 8

Method of questioning clients in a way that encourages them to honestly examine their beliefs and behaviours; and motivates them to make the decision to change a behaviour.

• Using probing questions to find out more
• Listen actively and effectively
• Give your client educational information
• Maintain a friendly conversation
• Increasing self-confidence
• Encourage your client

Question 9

Action Stage

Answer 9

Client starts working out.

• Setting up self-monitoring, and exercise recording
  systems
• Individualize the teaching methods for teaching motor skills (auditory, kinesthetic, visual?)
• “Tell, show, do”

+ Remind your client that it takes time to get better at motor skills
+ Present new skills clearly and slowly
+ Give your clients opportunities to focus on practice

• Providing your client with feedback {CRUCIAL}

+ Correct their errors, continue to motivate so that your client practices and improves, reinforce what your client has done well.

Question 10

Cultural Competence

Answer 10

This is the ability to work effectively and communicate with people of different cultures.

• Make effort to learn about client and approach job with empathy

Question 11

Enhancing Adherence?

Answer 11

• Keep professional boundaries
• Continue building rapport
• eMPATHY!!!

Question 12

Stage of Cognitive Learning

Answer 12

In this stage your clients are trying to learn and understand a new skill.

During this stage use the strategies of tell, show and do in order to provide opportunities to practice.

Question 13

Stage of Associative Learning

Answer 13

Your client has already mastered the basics of the skill and are prepared for specific feedback in order to refine that skill.

Question 14

Stage of Autonomous Learning

Answer 14

Client can perform a motor skill naturally and effectively.

The trainer doing more monitoring and less teaching.