Chapter 3 And 4 Flashcards
Conditions
Actions
Needs
CAN report
Unconscious Incompetence
Firefighter does not know he is incompetent missed step, critical error, unable, created safety hazard
Conscious incompetence
Firefighter knows that they don’t know.
Capable but needs oversight
Conscious competence
Experienced firefighter who knows the job. Work without supervision
Unconscious competence
Experienced with skill to the point where evolution is easy error free.
Environmental noise
Physical or sociological condition that interferes with a message.
What should the sender do when relaying critical information during a stressful event
Have the receiver repeat key points of the message in their own words
Best practices in active listening do not include
Interrupting the speaker to summarize the issue
Prejudice and bias are examples of
Sociological noise
Project Mayday points out that hearing ? of the 16 identified phrases should serve as a trigger for the incident commander to reconsider current operations
One
What is the second step in developing a community risk reduction plan
Prioritize risks
Why did you show up in a fire truck instead of ambulance is an example of what type of citizen expectation
Explicit
Communications cycle constitua of 5 parts
M S M R F
Message
Sender
Medium
Receiver
Feedback
Customer satisfaction focuses on meeting the customers expectations. The centre for Public Safety Excellence describes seven types of expectations
E I S D T I S
1) Explicit
2) Implicit
3) Static Performance
4) Dynamic
5) Technological
6) Interpersonal
7) Situational
Developing Community Risk Reduction program includes the following steps
1) Identify risks
2) Prioritize risks
3) Develop strategies and tactics to mitigate risks
4) Prepare the CRR plan
5) Implement the CRR plan
6) Monitor, evaluate and modify the plan
