Chapter 3 Flashcards
Confidentiality
Trusting others with personal and private information
Courtesy
A polite, considerate, or helpful comment or act
Gossip
To spread rumors or talk about the private matters of others
Harassment
To trouble, torment, offend, or worry a person by one’s behavior or comments
Priority
The most important thing at the time
Proffessionalism
Following laws, being ethical, having good work ethics, and having the skills to do your work
Stress
The response or change in the body caused by any emotional, physical, social, or economic factor
Stressor
The event or factor that causes stress
Work ethics
Behavior in the workplace
Which will not help you do your job well?
a. Enough rest and sleep
b. Regular exercise
c. Using drugs and alcohol
d. Good nutrition
c. Regular exercise
Which is not a good hygiene practice?
a. Bathing daily
b. Using a deodorant
c. Brushing teeth after meals
d. Having long and polished fingernails
d. Having long and polish fingernails
You are getting ready for work. Which is not a good practice?
a. Wearing jewelry
b. Ironing your uniform
c. Wearing your name badge
d. Styling hair up and off your collar
a. Wearing jewlery
Empathy is
a. Feeling sorry for a person
b. Seeing things from the other person’s point of view
c. Being polite to others
d. Saying kind things
b. Seeing things from the other person’s point of view
Which statement reflects a good work attitude?
a. “ It’s not my fault. “
b. “ I’m sorry. I didn’t know. “
c. “ That’s not my job. “
d. “ I did it yesterday, It’s your turn. “
b. “ I’m sorry. I didn’t know. “
A coworker says that a doctor and nurse are dating. This is
a. Gossip
b. Eavesdropping
c. Confidential information
d. Sexual harassment
a. Gossip
Which is professional speech and language?
a. Speaking clearly
b. Using vulgar words
c. Shouting
d. Arguing
a. Speaking clearly
Which is not a courtesy act?
a. Saying “ please “ and “ thank you “
b. Wanting others to open doors for you
c. Saying “ I’m sorry “
d. Complimenting others
b. Wanting others to open doors for you
You are on a meal break. Which is false?
a. You can make personal phone calls
b. Family members can meet you
c. You can take a few extra minutes if needed
d. The nurse needs to know that you are off the unit
c. You can take a few extra minutes if needed
You are planning your work. You should do the following except
a. Discuss priorities with the nurse
b. Ask others if they need help
c. Stay busy
d. Plan care so that you can watch the person’s TV
d. Plan care so that you can watch the person’s TV
These statements are about stress. Which is false?
a. Stress affects the whole person
b. A stressor is an event that causes stress
c. All stress is unpleasant
d. Stress is normal
c. All stress is unpleasant
Which does not help reduce stress?
a. Exercise, rest, and sleep
b. Blaming yourself for things you did not do
c. Planning quiet time
d. Having a sense of humor
b. Blaming yourself for things you did not do
Which is not harassment? a. Using touch to comfort a person b. Joking about a person's religion c. Asking for a sexual favor .d. Acting like a disabled person
a.Using touch to comfort a person
Which is not an example of good teamwork?
a. Completing tasks promptly
b. Offering to help a coworker
c. Complaining about not enough staff
d. Asking the nurse if you can help
c. Complaining about not enough staff
Which is not an example of a cheerful worker?
a. Greeting people in a pleasant manner
b. Being moody
c. Smiling at residents
d. Enjoying a conversation
b. Being moody
