Chapter 3

Question 1

Confidentiality

Answer 1

Trusting others with personal and private information

Question 2

Courtesy

Answer 2

A polite, considerate, or helpful comment or act

Question 3

Gossip

Answer 3

To spread rumors or talk about the private matters of others

Question 4

Harassment

Answer 4

To trouble, torment, offend, or worry a person by one’s behavior or comments

Question 5

Priority

Answer 5

The most important thing at the time

Question 6

Proffessionalism

Answer 6

Following laws, being ethical, having good work ethics, and having the skills to do your work

Question 7

Stress

Answer 7

The response or change in the body caused by any emotional, physical, social, or economic factor

Question 8

Stressor

Answer 8

The event or factor that causes stress

Question 9

Work ethics

Answer 9

Behavior in the workplace

Question 10

Which will not help you do your job well?

a. Enough rest and sleep
b. Regular exercise
c. Using drugs and alcohol
d. Good nutrition

Answer 10

c. Regular exercise

Question 11

Which is not a good hygiene practice?

a. Bathing daily
b. Using a deodorant
c. Brushing teeth after meals
d. Having long and polished fingernails

Answer 11

d. Having long and polish fingernails

Question 12

You are getting ready for work. Which is not a good practice?

a. Wearing jewelry
b. Ironing your uniform
c. Wearing your name badge
d. Styling hair up and off your collar

Answer 12

a. Wearing jewlery

Question 13

Empathy is

a. Feeling sorry for a person
b. Seeing things from the other person’s point of view
c. Being polite to others
d. Saying kind things

Answer 13

b. Seeing things from the other person’s point of view

Question 14

Which statement reflects a good work attitude?

a. “ It’s not my fault. “
b. “ I’m sorry. I didn’t know. “
c. “ That’s not my job. “
d. “ I did it yesterday, It’s your turn. “

Answer 14

b. “ I’m sorry. I didn’t know. “

Question 15

A coworker says that a doctor and nurse are dating. This is

a. Gossip
b. Eavesdropping
c. Confidential information
d. Sexual harassment

Answer 15

a. Gossip

Question 16

Which is professional speech and language?

a. Speaking clearly
b. Using vulgar words
c. Shouting
d. Arguing

Answer 16

a. Speaking clearly

Question 17

Which is not a courtesy act?

a. Saying “ please “ and “ thank you “
b. Wanting others to open doors for you
c. Saying “ I’m sorry “
d. Complimenting others

Answer 17

b. Wanting others to open doors for you

Question 18

You are on a meal break. Which is false?

a. You can make personal phone calls
b. Family members can meet you
c. You can take a few extra minutes if needed
d. The nurse needs to know that you are off the unit

Answer 18

c. You can take a few extra minutes if needed

Question 19

You are planning your work. You should do the following except

a. Discuss priorities with the nurse
b. Ask others if they need help
c. Stay busy
d. Plan care so that you can watch the person’s TV

Answer 19

d. Plan care so that you can watch the person’s TV

Question 20

These statements are about stress. Which is false?

a. Stress affects the whole person
b. A stressor is an event that causes stress
c. All stress is unpleasant
d. Stress is normal

Answer 20

c. All stress is unpleasant

Question 21

Which does not help reduce stress?

a. Exercise, rest, and sleep
b. Blaming yourself for things you did not do
c. Planning quiet time
d. Having a sense of humor

Answer 21

b. Blaming yourself for things you did not do

Question 22

Which is not harassment?
a. Using touch to comfort a person
b. Joking about a person's religion
c. Asking for a sexual favor
.d. Acting like a disabled person

Answer 22

a.Using touch to comfort a person

Question 23

Which is not an example of good teamwork?

a. Completing tasks promptly
b. Offering to help a coworker
c. Complaining about not enough staff
d. Asking the nurse if you can help

Answer 23

c. Complaining about not enough staff

Question 24

Which is not an example of a cheerful worker?

a. Greeting people in a pleasant manner
b. Being moody
c. Smiling at residents
d. Enjoying a conversation

Answer 24

b. Being moody

Question 25

Being eager, interested, and excited about your work shows

a. Empathy
b. Enthusiasm
c. Cooperation
d. Respect

Answer 25

b. Enthusiasm

Question 26

Perfume, cologne, or aftershave lotion used by staff

a. Is accepted and can be worn freely
b. Should be used to cover up cigarette odors
c. May cause nausea or breathing problems for some residents
d. Shows well-groomed employee

Answer 26

c. May cause nausea or breathing problems for some residents

Question 27

Cell phone usage while at work

a. Should be limited to break times
b. Is acceptable while caring for a resident
c. May be regulated by the employee handbook
d. Has no restrictions

Answer 27

a. should be limited to break times

Question 28

You accidentally knock a resident’s picture frame to the floor. What should you do?

a. Say nothing and pretend it did not happen
b. Hide it in the trash receptacle
c. Admit what happened to the nurse and resident
d. Say nothing but try to buy a new one that is similar

Answer 28

c. Admit what happened to the nurse and resident

Question 29

A coworker was just notified that her father died. What would be a solution for the situation?

a. The unit would have to work short staffed
b. Understanding coworkers might offer to work her shift
c. The workers on the previous shift will work over time
d. The residents will have to do without certain care

Answer 29

b. Understanding coworkers might offer to work her shift