chapter 3

Question 1

hotel resources? 7=

Answer 1

people, money, time, procerdures, materials, energy, equipments

Question 2

Basic Planning Activities a housekeeping manager needs to know!

Answer 2

MANAGE resources, procedure, time, equipment, staff quantity, money and materials

Question 3

why house keeping need to plan out everything accordingly ?

Answer 3

to minimize cost, maximize productivity, minimize material use, run the housekeeping efficiency in the system, maximize productivity of staff

Question 4

House keeping department not only cleans room, what are the other area they clean?

Answer 4

corridors, public, pool, offices, store room, laundry room, lobby

Question 5

what happens if housekeeping department dont run well?

Answer 5

they will run out of order, unproductive, not getting enough room to sell out on time which will affects the sales, cost of cleaning will increase, in the end hotel could not operate properly

Question 6

Basic planning activities

Answer 6

This is the first principle of how to clean up a hotel and run efficiently with a minimal cost

Question 7

what item AND WHERE needs to be clean or maintained

Answer 7

Area Inventory list

Question 8

how often the items within specific area needs to be clean?

Answer 8

Frequency schedules

Question 9

What must be done in order to clean or clean or maintain in a specific area?

Answer 9

Performance standard

Question 10

How long does it take to complete a task?

Answer 10

Productivity standards

Question 11

What equipment and supplies will be needed for staff to operate efficiently

Answer 11

Inventory levels

Question 12

What is Area Inventory Lists

Answer 12

First step before to plan is to create AIL., WHAT AND WHERE TO CLEAN.

Question 13

How does AIL operate and what to clean.

Answer 13

Should be very detailed to let staff follow the sequences and procedures and what to clean

Question 14

what is Frequency schedules

Answer 14

how often items or a area must be clean

Question 15

how FS works?

Answer 15

plan on schedulling, how often, when and what situation.

Question 16

what is performance standard?

Answer 16

what is to be done, how it should be done, it needs to be clean to be clean, it needs to be perfectly clean, cleaning must have a quality standard of clean out come.

Question 17

how to regulate performance standard?

Answer 17

excutive housekeeper must inspect what staf have did

Question 18

Productivity standard

Answer 18

acceptable, measurable, sufficient amount of work runs by employee productively

Question 19

how productivity standard works?

Answer 19

how long does it takes to finish a specific task

Question 20

Productivity standard +performance standards

Answer 20

good results=perfection

Question 21

Inventory levels

Answer 21

what equipment and supplies we need in order to meet performance and productivity?

Question 22

two types of inventories

Answer 22

recycle and non- recycle

Question 23

Recycled inventories?

what are the items?

Answer 23

recyclable items, usable items for guest

Question 24

Par refers to?

Answer 24

number of items need to have in order to meet daily support.

Question 25

non-recycled inventories

Answer 25

items that used and supposed to throw away after use.

Question 26

Purchasing order system is based on two figures

Answer 26

minimum quantity and maximum quantity

Question 27

whats the use of Purchasing order

Answer 27

analyze,forecast, planned to ready stocks (shampoo, soap, drinks, toothbrush)

Question 28

so whats BASIC PLANING ACTIVITIES= RESULT DOCUMENTS?

Answer 28

AIL, FS, PS, PS, IL

Question 29

action=results

Answer 29

Initial planning questions= resulting documents