chapter 3 Flashcards
mid term
hotel resources? 7=
people, money, time, procerdures, materials, energy, equipments
Basic Planning Activities a housekeeping manager needs to know!
MANAGE resources, procedure, time, equipment, staff quantity, money and materials
why house keeping need to plan out everything accordingly ?
to minimize cost, maximize productivity, minimize material use, run the housekeeping efficiency in the system, maximize productivity of staff
House keeping department not only cleans room, what are the other area they clean?
corridors, public, pool, offices, store room, laundry room, lobby
what happens if housekeeping department dont run well?
they will run out of order, unproductive, not getting enough room to sell out on time which will affects the sales, cost of cleaning will increase, in the end hotel could not operate properly
Basic planning activities
This is the first principle of how to clean up a hotel and run efficiently with a minimal cost
what item AND WHERE needs to be clean or maintained
Area Inventory list
how often the items within specific area needs to be clean?
Frequency schedules
What must be done in order to clean or clean or maintain in a specific area?
Performance standard
How long does it take to complete a task?
Productivity standards
What equipment and supplies will be needed for staff to operate efficiently
Inventory levels
What is Area Inventory Lists
First step before to plan is to create AIL., WHAT AND WHERE TO CLEAN.
How does AIL operate and what to clean.
Should be very detailed to let staff follow the sequences and procedures and what to clean
what is Frequency schedules
how often items or a area must be clean
how FS works?
plan on schedulling, how often, when and what situation.
what is performance standard?
what is to be done, how it should be done, it needs to be clean to be clean, it needs to be perfectly clean, cleaning must have a quality standard of clean out come.
how to regulate performance standard?
excutive housekeeper must inspect what staf have did
Productivity standard
acceptable, measurable, sufficient amount of work runs by employee productively
how productivity standard works?
how long does it takes to finish a specific task
Productivity standard +performance standards
good results=perfection
Inventory levels
what equipment and supplies we need in order to meet performance and productivity?
two types of inventories
recycle and non- recycle
Recycled inventories?
what are the items?
recyclable items, usable items for guest
Par refers to?
number of items need to have in order to meet daily support.
non-recycled inventories
items that used and supposed to throw away after use.
Purchasing order system is based on two figures
minimum quantity and maximum quantity
whats the use of Purchasing order
analyze,forecast, planned to ready stocks (shampoo, soap, drinks, toothbrush)
so whats BASIC PLANING ACTIVITIES= RESULT DOCUMENTS?
AIL, FS, PS, PS, IL
action=results
Initial planning questions= resulting documents
