Chapter 3 Flashcards
Who is responsible for the activities of one or more subordinate employees?
A supervisor
NFPA 1021
Standard for Fire Officer Professional Qualifications
Supervision
The process of directing, overseeing, and controlling the activities of other individuals
Management
The administration and control of projects, programs, situations, or organizations
Leading
The act of controlling, directing, conducting, guiding, and administering through the use of personal behavioral traits or personality characteristics that motivate employees to the successful completion of an organization’s goals
Following
The act of being a team player while working toward a common goal
The best span of control consists of how many subordinates?
3-7, 5 is the preferred number
Three levels of priority?
Emergency Response
Preparation for Emergency Response
Organizational Duties
Objectives should be?
Attainable, clearly stated, measurable and within capability of the unit
Workgroups
Groupings of people with the common purpose of completing specific objectives within the organization
Team Building
The process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group
Five-stage development model
Formation Control Work Ending Adjourning
Coaching
Informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances
Counseling
The formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance
Mentoring
The process used to prepare capable individuals for advancement within the organization through the direction of a positive role model
