Chapter 3

Question 1

All of the following are part of the four basic components of supply chain management,
except:
A.Supply chain strategy
B.Supply chain customers
C.Supply chain partners
D.Supply chain logistics

Answer 1

B. Supply chain customers

Question 2

Which of the following
defines supply chain partners?
A.The schedule for production activities including testing, packaging, and preparation for
delivery
B.The product delivery processes and elements including orders, warehouses, carriers,
defective product returns, and invoicing
C.The strategy for managing all the resources required to meet customer demand for all
products and services
D.The partners chosen to deliver finished products, raw materials, and services including
pricing, delivery, and payment processes along with partner relationship monitoring
metrics

Answer 2

D.The partners chosen to deliver finished products, raw materials, and services including
pricing, delivery, and payment processes along with partner relationship monitoring
metrics

Question 3

Wal-Mart and Procter & Gamble (P&G) implemented a tremendously successful SCM
system.
The system linked Wal-Mart's \_\_\_\_\_\_\_\_\_\_\_\_\_ centers directly to P&G's \_\_\_\_\_\_\_\_\_\_\_\_\_
centers.
A.Manufacturing, distribution
B.Distribution, manufacturing
C.Stores, distribution
D.Distribution, retail

Answer 3

C. stores, distribution

Question 4

Which of the following defines supply chain logistics?
A.The schedule for production activities including testing, packaging, and preparation for
delivery
B.The product delivery processes and elements including orders, warehouses, carriers,
defective product returns, and invoicing
C.The strategy for managing all the resources required to meet customer demand for all products and services
D.The partners chosen to deliver finished products, raw materials, and services including
pricing, delivery, and payment processes along with partner relationship monitoring metrics

Answer 4

B. The product delivery processes and elements including orders, warehouses, carriers,
defective product returns, and invoicing

Question 5

Which of the following is an organizational result from an effective and efficient supply chain
management system?
A.Decrease the power of its buyers
B.Create entry barriers thereby reducing the threat of new entrants
C.Increase efficiencies while seeking a competitive advantage through cost leadership
D.All of the above

Answer 5

D. All of the above

Question 6

What is CRM?
A.A strategy
B.A technology
C.Both a technology and a strategy
D.Neither a technology nor a strategy

Answer 6

C. both a technology and a strategy

Question 7

What is the key word in ERP?
A.Enterprise
B.Resource
C.Planning
D.All of the above

Answer 7

A. Enterprise

Question 8

Which of the following is not a valid way that a CRM system can collect information?
A. Accounting system
B. Order fulfillment system
C.Inventory system
D.Customer's personal computer

Answer 8

A. Accounting systems

Question 9

What is a business process?
A.The analysis and redesign of workflow
within and between enterprises
B.A standardized set of activities that accomplish a specific task, such a
s processing a customer’s order
C. Integrates all departments and functions throughout an organization into a single IT
system so that employees can make decisions by viewing enterprise wide information on all business operations
D. None of the above

Answer 9

B.A standardized set of activities that accomplish a specific task, such a
s processing a customer’s order

Question 10

What is business process reengineering?
A.The analysis and redesign of workflow within and between enterprises
B.A standardized set of activities that accomplish as specific task, such as processing a customer’s order
C.Integrates all departments and functions throughout an organization into a single IT
system so that employees can make decisions by viewing enterprise wide information on all business operations
D. None of the above

Answer 10

A.The analysis and redesign of workflow within and between enterprises