Chapter 3 Flashcards
(29 cards)
What is the demographic environment?
The size and characteristics of a country’s population that significantly affect its political, economic, and cultural achievements.
What are Baby Boomers?
Individuals born between 1946 and 1964, one of the largest and most influential demographic groups in history.
Define Gen Y or Millennials.
Children of Baby Boomers, born between 1978 and 1994, known for their impact on technology and the workplace.
Who are Post-Millennials?
The youngest demographic group, primarily consisting of teens and middle-schoolers, also called the iGeneration.
What does environmental uncertainty refer to?
The degree of change and complexity in an organization’s environment.
What is organizational complexity?
The number of components in an organization’s environment and the extent of the organization’s knowledge about those components.
What are stakeholders?
Any constituencies involved in an organization’s decisions and actions.
List the benefits of good stakeholder relationships.
- Improved predictability of environmental changes
- Increased successful innovations
- Increased trust among stakeholders
- Greater organizational flexibility to reduce the impact of change
Define organizational culture.
The shared values, principles, traditions, and ways of doing things that influence the actions of organizational members.
What are the characteristics of organizational culture?
- Perception
- Descriptive
- Shared
Give an example of a company with a strong product orientation.
Sony Corporation, which focuses on product innovation and risk-taking.
Give an example of a company with a strong people orientation.
Southwest Airlines, which prioritizes its employees in its culture.
What defines strong cultures in organizations?
Organizational cultures in which the key values are intensely held and widely shared.
What is the relationship between strong cultures and organizational performance?
Strong cultures are associated with high organizational performance.
How does an organization’s culture typically get established?
It usually reflects the vision of the founder and is easier to establish in small organizations.
List the ways employees learn an organization’s culture.
- Stories
- Rituals
- Material symbols
- Language
What is the omnipotent view of management?
The perspective that managers are all-powerful in their decisions and actions.
What is the symbolic view of management?
The perspective that managers have limited influence and are often powerless.
What is workplace spirituality?
A culture where organizational values promote a sense of purpose through meaningful work in a community context.
List the five cultural characteristics of spiritual organizations.
- Strong sense of purpose
- Focus on individual development
- Trust and openness
- Employee empowerment
- Tolerance of employee expression
What does the external environment encompass?
Factors and forces outside the organization that affect its performance.
Name the components of the external environment.
- Economic
- Demographic
- Political/Legal
- Technological
- Sociocultural
- Global
What is the economic component of the external environment concerned with?
Factors such as interest rates, inflation, changes in disposable income, stock market fluctuations, and business cycle stages.
What does the demographic component focus on?
Trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition.
