Chapter 3

Question 1

Distribution

Answer 1

the steps taken to move and store a product from a supplier stage to a customer stage in the supply chain

Question 2

Measures of customer service level influenced by the network structure:

Answer 2

➢ Response time
➢ Product variety
➢ Product availability
➢ Customer experience
➢ Order visibility
➢ Returnability

Question 3

Cost factors influenced by the network structure:

Answer 3

➢ Inventory holding costs
➢ Transportation costs
➢ Facility costs
➢ Information costs