Chapter 3 Flashcards
Identify the key components of the communication process.
Referent
Sender
Message
Channel
Feedback
List the examples of verbal modes of communication.
Spoken
Written
Electronic
List examples of non-verbal communication.
Body language
Facial expressions and eye movement
Touch and care
What are the various types of communication?
Intrapersonal
Interpersonal
Small group
Public
Explain intrapersonal communication
To self
Positive-motivation
Negative-Self harm
Explain interprofessional communication
During transfer of care
Use SBAR
Situation, Background, Assessment, Recommendation
Describe how significant aspects of nursing process are implemented in nurse-patient relationships.
- Orientation or introduction
Observe, interview, asses
Identify needs - Working
Develop and implement plan of care
Collaborate - Termination
Alert of end of relationship
Evaluate
Transition
List factors affecting timing of patient communication
Pain
Anxiety
Location
Destructions
Recommedations
Pain-Direct and empathetic
Anxiety-Short sentences with eseential information
Location-Privacy and confidentiality
What are the essentials of professional nursing communication
Resepect
Assertiveness
Collaboration
Delegation
Advocate
Identify therapeutic communication
Active listening
Open posture
reflection
Identify non-therapeutic communication
It is change of subject from the patient
Asking why
Closed questions or comments
Advice
False reassurance
Stereotypes
Approval or disapproval
Comparison
Personal terms
Defensive
Explain patients’ defense mechanisms.
Compenasation- Strengthe to overcome fear
Denial-Refuse to admit reality
Displacement-Transfer emotions
Introjection-Take another’s personality
Projection-Transfer toanother
Rationalization-more acceptable
Regression-Earlier stages
Repression-Store feelings
Sublimation-Rechannel to socially acceptable
Suppression-Choose not to think
Methods of communicating to hearing impaired.
Hearing aides
Batteries
Good lighting
Less destructions
Written Communication
Explain methods of communicating to visually impaired.
Alert of hazard
Audio books
Gentle physical contact
