Chapter 3

Question 1

the tendency to feel, think and act in certain ways that can be described as an individual’s personality.

Answer 1

Personality traits

Question 2

Extraversion

Answer 2

tendency to experience positive emotions and moods and feel good about oneself and the rest of the world.

Managers high in …………. tend to be sociable, affectionate, outgoing and friendly

Managers low in ………….. tend to be less inclined toward social interaction and have a less positive outlook

Question 3

Managers high in …………. tend to be sociable, affectionate, outgoing and friendly

Managers low in ………….. tend to be less inclined toward social interaction and have a less positive outlook

Answer 3

Extraversion

Question 4

Negative affectivity

Answer 4

tendency to experience negative emotions and moods, feel distressed, and be critical of oneself and others
Managers high in …………. may often feel angry and dissatisfied and complain about their own and others’ lack of progress

Managers who are low in …………… do not tend to experience many negative emotions and moods and are less pessimistic and critical of themselves and others

Question 5

Managers high in …………. may often feel angry and dissatisfied and complain about their own and others’ lack of progress

Managers who are low in …………… do not tend to experience many negative emotions and moods and are less pessimistic and critical of themselves and others

Answer 5

Negative affectivity

Question 6

Agreeableness

Answer 6

tendency to get along well with others

Managers high in ………….. are likable, affectionate and care about others

Managers with low …………… may be distrustful, unsympathetic, uncooperative and antagonistic

Question 7

Managers high in ………….. are likable, affectionate and care about others

Managers with low …………… may be distrustful, unsympathetic, uncooperative and antagonistic

Answer 7

Agreeableness

Question 8

Conscientiousness

Answer 8

tendency to be careful, trustworthy, and determined

Managers high in this trait are organized and self-disciplined

Managers low in this trait lack direction and self-discipline

Question 9

Managers high in this trait are organized and self-disciplined

Managers low in this trait lack direction and self-discipline

Answer 9

Conscientiousness

Question 10

Openness to Experience

Answer 10

tendency to be original, have broad interests, be open to a wide range of stimuli, be daring and take risks

Managers who are high in ………….. to experience may be especially likely to take risks and be innovative in their planning and decision making

Managers who are low in this trait may be less prone to take risks and be more conservative in their planning and decision making

Question 11

Managers who are high in ………….. to experience may be especially likely to take risks and be innovative in their planning and decision making

Managers who are low in this trait may be less prone to take risks and be more conservative in their planning and decision making

Answer 11

Openness to Experience

Question 12

Belief that you are responsible for your own fate and outcomes

Answer 12

Internal locus of control

Question 13

Believe that outside forces are responsible for what happens to and around them

Answer 13

External locus of control

Question 14

A collection of feelings and beliefs

Answer 14

Attitude

Question 15

A collection of feelings and beliefs that managers have about their current jobs.

Answer 15

Job Satisfaction

Question 16

Job Satisfaction

Answer 16

• Levels of job satisfaction increase with position in an organization, the higher the position the higher the job satisfaction.
• Managers/employees who have job satisfaction have a positive view of their jobs.
• Managers/employees with high job satisfaction are more likely to do extra work, “perform the above and beyond the call of duty behaviors”
• Managers/employees with high job satisfaction are less likely to quit their job.

Question 17

Collection of feeling and beliefs towards the organization (the company you work at).

Answer 17

Organizational Commitment

Question 18

Organizational Commitment

Answer 18

• Believe in what the organization is doing.
• Proud of what the organization stands for.
• More likely to do extra work.
• Less likely to quit. (these two points are similar outcomes for both job satisfaction and organizational commitment).

Question 19

behaviors that are not required of employees but that help the organization achieve competitive advantage. (e.g: creative and innovative, be kind to customers, help coworkers, work extra hours, talk positively about the company).

Answer 19

Organizational Citizenship Behavior (OCB

Question 20

The ability to understand and manage one’s own emotions and moods and the emotions and moods of others.

Answer 20

Emotional Intelligence

Question 21

• Managers with high …………… understand how they are feeling and why, and how their employees feel and why.
• Managers with high …………….. can make more accurate decisions and are more effective.

Answer 21

Emotional Intelligence