Chapter 3 Flashcards
the tendency to feel, think and act in certain ways that can be described as an individual’s personality.
Personality traits
Extraversion
tendency to experience positive emotions and moods and feel good about oneself and the rest of the world.
Managers high in …………. tend to be sociable, affectionate, outgoing and friendly
Managers low in ………….. tend to be less inclined toward social interaction and have a less positive outlook
Managers high in …………. tend to be sociable, affectionate, outgoing and friendly
Managers low in ………….. tend to be less inclined toward social interaction and have a less positive outlook
Extraversion
Negative affectivity
tendency to experience negative emotions and moods, feel distressed, and be critical of oneself and others
Managers high in …………. may often feel angry and dissatisfied and complain about their own and others’ lack of progress
Managers who are low in …………… do not tend to experience many negative emotions and moods and are less pessimistic and critical of themselves and others
Managers high in …………. may often feel angry and dissatisfied and complain about their own and others’ lack of progress
Managers who are low in …………… do not tend to experience many negative emotions and moods and are less pessimistic and critical of themselves and others
Negative affectivity
Agreeableness
tendency to get along well with others
Managers high in ………….. are likable, affectionate and care about others
Managers with low …………… may be distrustful, unsympathetic, uncooperative and antagonistic
Managers high in ………….. are likable, affectionate and care about others
Managers with low …………… may be distrustful, unsympathetic, uncooperative and antagonistic
Agreeableness
Conscientiousness
tendency to be careful, trustworthy, and determined
Managers high in this trait are organized and self-disciplined
Managers low in this trait lack direction and self-discipline
Managers high in this trait are organized and self-disciplined
Managers low in this trait lack direction and self-discipline
Conscientiousness
Openness to Experience
tendency to be original, have broad interests, be open to a wide range of stimuli, be daring and take risks
Managers who are high in ………….. to experience may be especially likely to take risks and be innovative in their planning and decision making
Managers who are low in this trait may be less prone to take risks and be more conservative in their planning and decision making
Managers who are high in ………….. to experience may be especially likely to take risks and be innovative in their planning and decision making
Managers who are low in this trait may be less prone to take risks and be more conservative in their planning and decision making
Openness to Experience
Belief that you are responsible for your own fate and outcomes
Internal locus of control
Believe that outside forces are responsible for what happens to and around them
External locus of control
A collection of feelings and beliefs
Attitude
A collection of feelings and beliefs that managers have about their current jobs.
Job Satisfaction
Job Satisfaction
- Levels of job satisfaction increase with position in an organization, the higher the position the higher the job satisfaction.
- Managers/employees who have job satisfaction have a positive view of their jobs.
- Managers/employees with high job satisfaction are more likely to do extra work, “perform the above and beyond the call of duty behaviors”
- Managers/employees with high job satisfaction are less likely to quit their job.
Collection of feeling and beliefs towards the organization (the company you work at).
Organizational Commitment
Organizational Commitment
- Believe in what the organization is doing.
- Proud of what the organization stands for.
- More likely to do extra work.
- Less likely to quit. (these two points are similar outcomes for both job satisfaction and organizational commitment).
behaviors that are not required of employees but that help the organization achieve competitive advantage. (e.g: creative and innovative, be kind to customers, help coworkers, work extra hours, talk positively about the company).
Organizational Citizenship Behavior (OCB
The ability to understand and manage one’s own emotions and moods and the emotions and moods of others.
Emotional Intelligence
- Managers with high …………… understand how they are feeling and why, and how their employees feel and why.
- Managers with high …………….. can make more accurate decisions and are more effective.
Emotional Intelligence
