Chapter 26: Lean Production And Quality Managemnt Flashcards
Define lean production
Lean production: producing goods and services with the minimum of wasted resources while maintaining high quality.
Define cell production
Cell production: splitting flow production into self- contained groups that are responsible for whole work units.
Define simultaneous engineering
Simultaneous engineering: product development is organised so that different stages are done at the same time instead of in sequence.
Define kaizen
Kaizen: Japanese term meaning continuous improvement.
Define quality standards
Quality standards: the expectations of customers expressed in terms of the minimum acceptable production or service standards.
Define quality product
Quality product: a good or service that meets customers’ expectations and is therefore ‘fit for purpose’.
Define quality control
Quality control: this is based on inspection of the product or a sample of products.
Define quality assurance
Quality assurance: a system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction.
Define IOS 9000
ISO 9000: this is an internationally recognised certificate that acknowledges the existence of a quality procedure that meets certain conditions.
Define total quality management
Total quality management: an approach to quality that aims to involve all employees in quality-improvement.
Define internal customers
Internal customers: people within the organisation who depend upon the quality of work being done by others.
Define zero defects
Zero defects: achieving perfect products everytime.
Define benchmarking
Bench marking: involves management identifying the best firms in the industry and then comparing the performance standards – including quality – of these businesses with those of their own business.
