Chapter 24: Communication Flashcards
Communication
a lifelong learning process that is an essential part of patient-centered nursing care
intrapersonal
develops self-awareness and a positive self-esteem
interpersonal
one-to-one interaction between two people
small group
interaction with a small number of persons
public
interaction w/ an audience
electronic
the use of technology
Referent
Motivates one person to communicate w/ another
Sender
Person who encodes and delivers the message
Receiver
Person who decides the message
Channels
Means of conveying and receiving messages through the senses
Feedback
Indicates whether the receiver understood the meaning of the sender’s message
Interpersonal variables
Factors w/in both the sender and the receiver that influence communication
Environment
Setting for the sender-receiver interaction
Verbal communication
Code that conveys specific meaning through the combination of spoken words
Connotative meaning
Interpretation of a word’s meaning influenced by the thoughts and feelings that people have about the world
Intonation
Tone of voice
Pacing
Thinking before speaking and developing an awareness of the rhythm of your speech
Clarity and brevity
Simple, brief, and direct
Motivational interviewing
A technique for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behaviors
Nurse-family relationship
Many nursing situations, Especially those in community and home care settings, require the nurse to form helping relationships with entire families
Nurse-health care team
Communication with other members of the health care team affects patient safety and the work environment. The SBAR technique is a popular communication tool at standardizes communication
Lateral violence
Workplace bullying between colleagues
Phases of the helping relationships
- Preinteraction
- Orientation
- Working
- Termination
SBAR
Situation
Background
Assessment
Recommendation
