Chapter 24: Communication

Question 1

Communication

Answer 1

a lifelong learning process that is an essential part of patient-centered nursing care

Question 2

intrapersonal

Answer 2

develops self-awareness and a positive self-esteem

Question 3

interpersonal

Answer 3

one-to-one interaction between two people

Question 4

small group

Answer 4

interaction with a small number of persons

Question 5

public

Answer 5

interaction w/ an audience

Question 6

electronic

Answer 6

the use of technology

Question 7

Referent

Answer 7

Motivates one person to communicate w/ another

Question 8

Sender

Answer 8

Person who encodes and delivers the message

Question 9

Receiver

Answer 9

Person who decides the message

Question 10

Channels

Answer 10

Means of conveying and receiving messages through the senses

Question 11

Feedback

Answer 11

Indicates whether the receiver understood the meaning of the sender’s message

Question 12

Interpersonal variables

Answer 12

Factors w/in both the sender and the receiver that influence communication

Question 13

Environment

Answer 13

Setting for the sender-receiver interaction

Question 14

Verbal communication

Answer 14

Code that conveys specific meaning through the combination of spoken words

Question 15

Connotative meaning

Answer 15

Interpretation of a word’s meaning influenced by the thoughts and feelings that people have about the world

Question 16

Intonation

Answer 16

Tone of voice

Question 17

Pacing

Answer 17

Thinking before speaking and developing an awareness of the rhythm of your speech

Question 18

Clarity and brevity

Answer 18

Simple, brief, and direct

Question 19

Motivational interviewing

Answer 19

A technique for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behaviors

Question 20

Nurse-family relationship

Answer 20

Many nursing situations, Especially those in community and home care settings, require the nurse to form helping relationships with entire families

Question 21

Nurse-health care team

Answer 21

Communication with other members of the health care team affects patient safety and the work environment. The SBAR technique is a popular communication tool at standardizes communication

Question 22

Lateral violence

Answer 22

Workplace bullying between colleagues

Question 23

Phases of the helping relationships

Answer 23

1. Preinteraction
2. Orientation
3. Working
4. Termination

Question 24

SBAR

Answer 24

Situation
Background
Assessment
Recommendation