Chapter 24-25

Question 1

Active listening p.327

Answer 1

means being attentive to what a patient is saying both verbally and nonverbally.

Question 2

assertiveness p.325

Answer 2

allows you to express feelings and ideas without judging or hurting others.

Question 3

autonomy p.324

Answer 3

Ability or tendency to function independently.

Question 4

channel p.319 (communication channel)

Answer 4

methods used to the teaching-learning process to present content: visual, auditory, taste, smell. In the communication process a method used to transmit a message: visual, auditory, touch.

Question 5

circular transactional communication process p.319

Answer 5

communication model that enhances the linear communication by enabling the sender and receiver to view perceptions, attitudes, and potential reactions of others via a mental picture. This is a continuous and interactive activity.

Question 6

circular transactional model p.319

Answer 6

includes several elements: the referent, sender and receiver, message, channels, context or environment in which the communication process occurs, feedback, and interpersonal variables.

Question 7

communication p.316

Answer 7

Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver.

Question 8

complementary p.319

Answer 8

complementary role relationships function with one person holding an elevated position over the other person. For example: a nurse provides education to a patient about a new medication.

Question 9

electronic communication p.319

Answer 9

is the use of technology to create ongoing relationships with patients and their health care team.

Question 10

emotional intelligence (EI) p.317

Answer 10

is an assessment and communication technique that allows nurses to better understand and perceive the emotional of themselves and others.

Question 11

empathy p.328

Answer 11

is the ability to understand and accept another person’s reality, accurately perceive feelings, and communicate this understanding to the other.

Question 12

environment p.320

Answer 12

is the setting for sender-receiver interaction. an effective communication setting provides participants with physical and emotional comfort and safety.

Question 13

feedback p.319

Answer 13

is the message a receiver receives from the sender.

Question 14

interpersonal communication p.318

Answer 14

is one-on-one interaction between a nurse and another person that often occurs face to face. Exchange of information between two persons or among persons in a small group.

Question 15

interpersonal variables p.320

Answer 15

are factors within both the sender and receiver that influence communication. Perception provides a uniquely personal view of reality formed by an individual’s culture, expectations, and experiences.

Question 16

intrapersonal communication p318

Answer 16

is a powerful form of communication that you use as a professional nurse. This level of communication is also called “self-talk”.

Question 17

lateral violence p.324

Answer 17

or workplace bullying between colleagues sometimes occurs and includes behaviors such as withholding information, backbiting, making snide remarks or put downs, and nonverbal expressions of disapproval such as raising eyebrows or making faces. New nurses are especially prone to bullying behavior.

Question 18

message p.319

Answer 18

is the content of the communication. It contain verbal and nonverbal expressions of thoughts and feelings.

Question 19

meta-communication p.321

Answer 19

dependent not only on what is said but also on the relationship to the other person involved in the interaction. It is a message that conveys the sender’s attitude toward self and the message and the attitudes, feelings, and intentions toward the listener.

Question 20

motivational interviewing p.323

Answer 20

interviewing technique used to identify patient’s thoughts, beliefs, fears and current health care behavior with the aim of helping them to identify improved self-care behaviors.

Question 21

nonverbal communication p.320

Answer 21

includes the five senses and everything that does not involve the spoken or written word. Communication using expressions, gestures, body posture, and positioning rather than words.

Question 22

perceptual biases p.317

Answer 22

an individual’s culture and education that influence the nurses’ biases. Critical thinking helps nurses overcome perceptual biases that interfere with accurately perceiving and interpreting messages from others.

Question 23

public communication p.318

Answer 23

interaction of one individual with large groups of people. Is interaction with an audience.

Question 24

receiver p.319

Answer 24

is the person who receives and decodes the message.

Question 25

referent p.319

Answer 25

the referent motivates one person to communicate with another. In a health care setting sights, sounds, sensations, perceptions, and ideas are examples of cues that initiate the communication process.

Question 26

sender p.319

Answer 26

is the person who encodes and delivering a message.

Question 27

small-group communication p.318

Answer 27

is the interaction that occurs when a small number of people meet. This type of communication is usually goal directed and requires an understanding of group dynamic.

Question 28

stereotypes p.317

Answer 28

an individual’s culture and education that influence the nurses’ biases. Critical thinking helps nurses overcome stereotypes that interfere with accurately perceiving and interpreting messages from others.

Question 29

Therapeutic communication p.327

Answer 29

techniques are specific responses that encourage the expression of feelings and ideas and convey acceptance and respect. These techniques apply in a variety of different situation. Process in which the nurse consciously influences a patient or helps the patient to a better understanding through verbal and/or nonverbal communication.

Question 30

verbal communication p. 320

Answer 30

uses spoken or written words. Verbal language is a code that conveys specific meaning through a combination of words .Sending of messages from one individual to another or to a group of individuals through the spoken words.

Question 31

Affective learning p.339

Answer 31

deals with expression of feelings and development of values, attitudes, and beliefs. Acquisition of behavior involved in expression feelings about attitudes, appreciation, and value.

Question 32

Analogies p.349

Answer 32

Supplement verbal instruction with familiar images that make complex information more real and understandable. Resemblances made between things otherwise unlike.

Question 33

Cognitive learning p.339

Answer 33

requires thinking and encompasses the acquisition of knowledge and intellectual skills. Acquisition of intellectual skills that encompass behaviors such as thinking, understanding, and evaluating.

Question 34

Functional illiteracy p.345

Answer 34

the inability

Question 35

Functional illiteracy p.345

Answer 35

the inability to read above a fifth-grade level, is a major problem in America today.

Question 36

Health literacy p.344

Answer 36

the cognitive and social skills that determine the motivation and ability of individuals to gain access to, understand, and use information in ways that promote and maintain good health. Patients’ reading and mathematics skills, comprehensive, ability to make health-related decisions, and successful functioning as a consumer of health care.

Question 37

Learning p.337

Answer 37

Is the purposeful acquisition of new knowledge, attitudes, behaviors, and skills through an experience or external stimulus. Acquisition of new knowledge and skills as a result of reinforcement, practice, and experience.

Question 38

learning objective p.338

Answer 38

Written statement that describes the behavior that a teacher expects from an individual after a learning activity.

Question 39

Motivation p.340

Answer 39

is a force that acts on or within a person (an idea, emotion, or a physical need) to cause the person to behave in a particular way.

Question 40

Psychomotor Learning p.339

Answer 40

involves acquiring motor skills that require coordination and the integration of mental and physical movements such as the ability to walk or use an eating utensil.

Question 41

Reinforcement p.348

Answer 41

requires the use of a stimulus to increase the probability of a desired response. A learner who receives reinforcement before or after a desired learning behavior is more likely to repeat that behavior. Provision of a contingent response to a learner’s behavior that increases the probability of recurrence of the behavior

Question 42

Return demonstration p.349

Answer 42

demonstration after the patient has first observed the teacher and then practiced the skill in mock or real situation.

Question 43

Self-efficacy p.340

Answer 43

a concept included in social learning theory, refers to a person’s perceived ability to successfully complete a task.

Question 44

Teach back p.351

Answer 44

is a closed-loop communication technique that assesses patient retention of the information imparted during a teaching session.

Question 45

Teaching p.337

Answer 45

Is the concept of imparting knowledge through a series of directed activities. Implementation method used to present correct principles, procedures, and techniques of health care; to inform patients about their health status; and to refer patients and family to appropriate health or social resources in the community.