Chapter 22, Causes and effects of changed managing change Flashcards
1
Q
Internal Change
A
- Objectives change as growth occurs or external factors change
- Personal
- Skill levels (low number of graduates)
- Finances, new legislation and interest rates
- Innovation
2
Q
External Change
A
- Globalisation
- Environment
- Technology
- Customer base
- Economy
- Competition
- Government
3
Q
Management of Change methods
A
- Lewins 3-step change management model
- Mckinsey’s 7-S model
- Kotter’s 8-step change model
4
Q
Lewins 3-step change management model
A
Basic model of putting change management into operation through three steps
- Unfreeze: removes inertia
- Transition: new ideas are development potentially causing confusion
- Freeze: new processes are reinforced
5
Q
McKinsey’s 7-S Model
A
assess internal change by identifying where there is a need for change. The 7-S model consists of
- Strategy
- Skills
- Structure
- Style
- Systems
- Staff
- Overall goal of shared values
6
Q
Kotter’s 8-Step change model
A
helps to understand and manage change through these 8 steps
- Increase urgency of change
- Build the team for change
- Have a vision
- Communicate
- Empower action
- Create short-term wins
- Don’t let up
- Make the change stick
7
Q
ACAS
A
Advisory Conciliation and Arbitration Service
called if a stalemate has been reached between employees and employers in order to mediate and find common ground
8
Q
Conciliation
A
the act of bringing parties together within an independent conciliator to find common ground