Chapter 22 Flashcards

1
Q

Incurs costs without directly generating revenues

A

Cost center

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2
Q

Examples of a ________ ________ include: manufacturing dept., service departments like accounting, advertising, and purchasing

A

cost center

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3
Q

Incurs costs and generates revenues

A

Profit center

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4
Q

Incurs costs and generates revenues; is responsible for effectively using center assets

A

Investment centers

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5
Q

A cost is ________ if a manager has the power to determine or at least significantly affect the amount incurred.

A

controllable

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6
Q

_________ costs are not within the manager’s control or influence.

A

uncontrollable

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7
Q

Responsibility accounting system, evaluating cost center performance

A

Cost centers

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8
Q

Direct and indirect expenses, allocation of indirect expenses, departmental income statements, departmental contribution to overhead

A

Profit centers

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9
Q

Financial performance measures, non financial performance measures, transfer pricing

A

Investment centers

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10
Q

When evaluating managers’ performances, we should use data reflecting their departments’ outputs along with their _________ _______ and expenses.

A

controllable costs

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11
Q

Accumulates and reports costs and expenses that a manager is responsible for and their budgeted amounts

A

Responsibility accounting performance report

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12
Q

Costs that are incurred for the joint benefit of more than one department and cannot be readily traced to only one department

A

Indirect expenses

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13
Q

Indirect expenses are typically considered _________ costs when evaluating a department managers’ performance.

A

uncontrollable

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14
Q

If employees work for the benefit of more than one department, their wages are indirect expenses and must be ________ across the departments benefited

A

allocated

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15
Q

Depreciation on equipment and machinery used by more than one department is an ________ expense to be allocated across departments.

A

indirect

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16
Q

_________ _________, such as heating and lighting, are usually allocated on the basis of floor space occupied by departments.

A

Utilities expense

17
Q

To generate revenues, operating departments require ________ services provided by departments such as personnel, payroll, advertising, and purchasing.

A

support

18
Q

A measure used to evaluate division performance, commonly called Return on Investment (ROI) or Return on Assets (ROA).

A

Investment center return

19
Q

________ ________ measures the income earned per dollar of sales.

A

Profit margin

20
Q

________ ________ measures how efficiently an investment center generates sales from its invested assets.

A

Investment turnover

21
Q

A system of performance measures, including non financial measures, used to assess company and division manager performance

A

Balanced scorecard

22
Q

A balanced scorecard requires managers to think of their company from four perspectives:

A

Customer, internal processes, innovation and learning, and financial