chapter 20 hw

Question 1

1. 2 aspects of quality in a manufacture plant. List some of the product characteristics of each category

Answer 1

1. Product features
2. Freedom from deficiencies
3. ease of use
4. aesthetic appeal
5. durability
6. no missing part
7. no early failures
8. Absence of defects

Question 2

2. Discuss the difference between the traditional view of qc and the modern view of QC

Answer 2

Traditional
1. focuses on inspection

modern
statistical process control
2. six sigma
3.ISO 9000

Question 3

3. What are the three main objectives of total quality managment

Answer 3

1.Achieving customer satisfaction
continuously improving
3,Involving the entire work force

Question 4

7. what is a control chart

Answer 4

A graphical technique in which statistics on one or more part or product characteristics of interest are plotted over time to determine if the process is behaving normally or not

Question 5

14. what is six sigma

Answer 5

The name of a quality focused program that utilizes worker teams to accomplish projects aimed at improving organization’s operational performance

Motorola

Question 6

15. what are general goals of six sigma

Answer 6

1. better customer satisfaction
2. high quality products and services
3. reduced defects
4. improved process capability through reduction in process variations
5. continuous improvement
6. cost reduction

Question 7

19 What is a robust design in Taguchi’s quality engineering

Answer 7

one in which the function and performance of the product are relatively insensitive to variations in any of the noise factors

1. unit-ti-unit noise
2. internal noise
3. External noise

Question 8

20. What is ISO 9000

Answer 8

set of international standard on quality developed by the ISO based in Switzerland and representing virtually all industrialized nations