Chapter 20 Flashcards
The nurse educator was giving a workshop on team building. She noted that effective communication is essential for team building. One of the key questions in the workshop was, “What is the best way to check to see whether what you have communicated to a team member is understood the way you meant it to be understood?” The correct response is which of the following options?
Content and context clues.
Reliance on paralanguage.
Active listening and feedback.
Cues from nonverbal communications.
Active listening and feedback.
The nurse manager used a mediator to help resolve conflicts on the unit. During the mediation process, the nurse manager saw signs of potential team building. One key concept of an effective team is:
Commitment.
Task clarity.
A designated leader.
Conflict.
Commitment.
A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts. Why is it important to have agreements about how team members will work together?
If there are no agreements, each member will make up his or her own procedures without consensus.
People are naturally difficult and will not work well together without such agreements.
People will naturally ask for agreements about how to be together.
A way to eliminate nonproductive team members must be available.
If there are no agreements, each member will make up his or her own procedures without consensus.
When the manager identifies the outcome, and team members determine the direction, strategies, methods, and focus to achieve the outcome the team description is one of:
Self-directed team.
Manager-led team.
Self-governing team.
Self-managing team.
Self-directed team.
Kelis and Melissa, both RNs, have shared an ongoing conflict since the first day that Melissa worked on the unit. Kelis has confided to another colleague that she did not even know why the conflict started or what it was about. This is an example of:
The importance of involving all staff in discussions in group settings.
The need to encourage open discussion of disagreements in opinions.
How expectations and objectives need to be made clear in team situations.
The enduring nature of first impressions.
The enduring nature of first impressions.
Patricia has recently been assigned to schedule sessions on dealing with conflict in the workplace. As an experienced nurse she has witnessed several incidences of conflict between nurse colleagues. Considering Kouzes and Posner’s (2017) 5 key behaviours for leadership practice what would the first step be in designing workshops?
Encouraging the heart.
Challenging the process.
Modelling the way.
Inspiring a shared vision.
Enabling others to act.
Modelling the way.
Which of the following would not be a characteristic of an effective nursing team leader?
Excellent communication skills.
A genuine interest in team members.
An autocratic perspective.
Awareness of everyone’s abilities.
An autocratic perspective.
Which of the following is an example of an ineffective team member?
Being relaxed.
Indifference.
Being focused.
Being comfortable with disagreement
Indifference.
From the information presented in this chapter, which of the following statements best defines an accomplished team?
They do not always have effective communication patterns.
They may or may not have a clear plan that is followed and revisited and has an ongoing evaluation scheme.
They do not necessarily need goals, objectives, vision, and a clearly stated purpose.
They can create a form of synergism in which the outcome is greater than the sum of the individual performances
They can create a form of synergism in which the outcome is greater than the sum of the individual performances
In addressing nursing students in the lounge area, the unit manager was discussing team leadership and team effectiveness. She stated, “One can agree to disagree with another team member’s perspective even when one doesn’t necessarily see that perspective as being the correct one.” In being creative, which of the following basic rules was she talking about?
Listening actively.
Being compassionate.
Committing to resolution.
Being flexible.
Committing to resolution.
Which of the following is a characteristic of a good team member?
Inflexibility.
Cooperation.
Enlarging.
Playing politics.
Enlarging.
The Situation-Background-Assessment-Recommendation (SBAR) system of communications is one of the most widely used communication systems in health care because:
It focuses on how information is provided and gleaned in an honourable way.
It deals with all aspects of communications in patient care except communication with the physician.
The nurse is on the same communication level as administration.
It honours an unstructured transfer of information.
It focuses on how information is provided and gleaned in an honourable way.
The nurse manager was upset with the staff nurse and said, “You did not understand what I said.” Which element in the communication process was she referring to?
A receiver who decodes the message.
Feedback between receiver and sender.
A message channel.
A set of barriers that may occur between sender and receiver.
A set of barriers that may occur between sender and receiver.
The state of being emotionally impelled, demonstrated by a sense of passion and dedication to a project or event, describes:
Control.
Commitment.
Communication.
Willingness to cooperate.
Commitment.
The chief nursing officer decided that the nurse managers need a series of staff development programs on team building through communication and partnerships. She understood that the nurse managers needed to build confidence in ways of handling various situations. The greatest deterrent to building confidence is:
Fear that the boss will not like one’s work.
Lack of control of the environment.
Fear that one cannot handle the consequences.
Lack of clarity in the mission.
Fear that one cannot handle the consequences.
