Chapter 2 - tools and techniques

Question 1

Name a process of benchmarking (pg 63)?

Answer 1

Andersen and Pettersen - Benchmarking Wheel

1 - Plan
2 - Search
3 - Observe
4 - Analyse 
5 - Adapt (then back to plan)

Question 2

What are the types of benchmarking (pg 62)?

Answer 2

1- Internal (compare one business unit to another)
2- Competitor (based on public data)
3- Functional
4- Generic (based on technology)

Question 3

What are the categories of measures (pg 72)?

Answer 3

Inputs

• Capital
• Labour
• Raw materials

Processes

• Assembly
• Maintenance
• Packaging
• Transport

Outputs

• Products
• Profit

Question 4

What are the areas on the balanced Scorecard (pg 83)?

Answer 4

Kaplan and Norton

1- Customer perspective
2- Financial perspective
3- Internal business perspective
4- Innovation, learning and growth perspective

Question 5

What are the stages of the product lifecycle (pg 105)?

Answer 5

1- Introduction 
2- Growth 
3- Consolidation 
4- Maturity 
5- Decline

Question 6

Types of tariffs (pg 118)?

Answer 6

Import
Export
Ad Valorem 
Specific
Compound

Question 7

What are the differences between tariffs and licensing (pg 119)?

Answer 7

Tariffs has REVENUE collected - licensing not.

Tariffs VALUATION procedures have to be conducted to determine cost - not for licensing.

Tariffs and duties are SIMPLE to operate administration - licensing is complicated with more official procedures.

Tariffs and duties DO NOT FAVOUR some firms - licences favours organisations with capabilities to meet regulatory requirements.

Question 8

What are the indicators of modern slavery (pg 129)

Answer 8

• Signs or injury / abuse or malnourishment
• looking unkept / poor hygiene or wearing same clothes
• being under influence or control of others
• not having access to own passport or id documents
• appearing scared / untrusting or avoiding eye contact
• being collected very early / very late at night
• having inappropriate clothing for the work they perform
• being isolated from the local community or their family

Question 9

What are the health and safety responsibilities that must be met (pg 126)?

Answer 9

Employers must;

• Have a regard for all legislation and policy
• Have a health and safety policy relevant to their setting
• Undertake and act on risk assessments
• Support their staff in understanding and implementing legislation and policy

Employees must;

• Take reasonable care of their own and others health and safety
• Co-operate with employers
• Carry our activities un line with instructions
• Inform employers of any serious risks

Question 10

Risks of modern slavery are most pronounced (pg 130)?

Answer 10

• Where workers have fewer protections through laws and regulations
• Where there are high levels of poverty
• Where there is widespread discrimination
• Where there is widespread use of migrant workers
• In conflict zones
• In some specific risk industries