Chapter 2 test review

Question 1

What is accommodation?

Answer 1

When one of the conflicting parties makes a conscious decision to place another persons needs/viewpoints above or before their own.

Ex: Hockey player has a chance to score an open-net goal but passes it to his other teammate.

Question 2

What is avoidance?

Answer 2

Avoiding the conflict, but it also gives the parties chances to cool down.

This is a passive technique and it may not solve the problem but instead

Question 3

What is “I” messages?

Answer 3

They are able to communicate their own feelings and needs in an honest and open way by using “I” in sentences.

Ex: Two friends in an arguement as to why they aren’t hanging out as much and one of them uses the “I’ in saying they are focused more on school rather than hanging out as much.

Question 4

What is mediation?

Answer 4

When a neutral mediator helps people settle their disputes without aggression.

Question 5

What is adjudication?

Answer 5

An unbiased third party listens to a conflict and makes a decision with all the available information given.

In court, both parties give their side of the story with detailed info and the judge then makes a decision based on that and the parties do not have a choice.

Question 6

What is active listening?

Answer 6

Asking the right questions to understand how someone else is feeling and why.

If you’re working with a partner and they aren’t doing their part of the work, you can ask them what they would have an interest in doing rather than giving them something that they wont put effort into.

Question 7

What is win-win?

Answer 7

Two parties meeting in the middle and considering each others feelings, thoughts or emotions.

Ex: Two parties have the same goals but different ways to reach it, so you’ll find a way to reach the same goal in the same way.

Question 8

What is personalized conflict?

Answer 8

When two people are in opposition to one another.

Question 9

What is depersonalized conflict?

Answer 9

When a conflict stems from a difficult situation or problem.

If you’re asked to choose the colour for the gym in your school, you’ll choose the colours of the school and that is a depersonalized decision, but if you’re asked to choose a colour for your room and it can’t be your favourite colours, it is personalized.

Question 10

What is Lateral Communication?

Answer 10

Communication that occurs amoung members at the same level like teachers, students, peers talking to each other.

Question 11

What is downward communication?

Answer 11

Leaders talking to their followers or coaches instructing their athletes.
(Higher place talking to a lower place)

Question 12

What is Upward communication?

Answer 12

Helping the leader stay informed about his team members’, performance, feelings etc.
(Lower place talking to a higher place)

Question 13

What is intrapersonal conflict?

Answer 13

Making a tough decision on your own

Question 14

What is interpersonal conflict?

Answer 14

Conflict between 2 or more individuals where each hold a different view.

Question 15

What is intragroup Conflict?

Answer 15

When a group is spilt on an issue.

Question 16

What is Intergroup conflict?

Answer 16

When an entire group id in conflict with each other.

Question 17

What is internal judgement?

Answer 17

If you play a sport because you think that “it’s cool” even though you don’t really enjoy the activity.

Question 18

What is external judgement?

Answer 18

If you play a sport that you no longer enjoy but you recently purchased equipment or paid a membership you are being influenced by a previous decision.

Question 19

What is communication?

Answer 19

Sending a message to a receiver.

Question 20

What is One way communication?

Answer 20

The sender can only assume that the messge was received and understood.

Question 21

What is two way communication?

Answer 21

The receiver can ask questions if needed and the sender can offer feedback to clarify.

Question 22

70% of out waking hours are communicating:

Answer 22

Speaking
Typing(email, text)
Body language
Listening
Writing(letter)

Question 23

What does IDEAL stand for?

Answer 23

I- identify the problem
D- discuss the alternatives
E- evaluate the pros and cons
A- act on the best option
L- learn by reflecting on your decision.

Question 24

What is feedback?

Answer 24

Tells the sender weather or not the intended message was received successfully.

Question 25

Explain the sender.

Answer 25

They make the message by encoding it putting thought into words by music, body language, pictures, videos.

Question 26

Explain the Receiver.

Answer 26

The person or population that the message is sent to.

Question 27

Explain message.

Answer 27

The final product of encoding the message.

Question 28

Explain message channel.

Answer 28

Where and how the message is sent. This includes email, phone , news channel etc.

Question 29

Explain time management.

Answer 29

Someone’s ability to effectively allocate his time and resources in order to achieve personal and non personal goals.

Question 30

What is selective attention.

Answer 30

Individuals receiving messages see and hear things based on their own needs and experiences.

Question 31

Explain defensiveness.

Answer 31

When individuals are feeling threatened, they tend to react in a bad way and closes their ability to understand any form of communication.

Question 32

Explain Assertive.

Answer 32

Leaders taking responsibility for their behavior and feelings.

Question 33

Explain compromise.

Answer 33

Reaching an agreement in a group or individually that was wanted to end an arguement or disagreement.

Question 34

Explain conflict management.

Answer 34

Seeking to resolve the disagreement with a positive outcome that will satisfy the people involved.

Question 35

Describe the 3 directions of communication, giving an example of each.

Answer 35

UPWARD: Helps the leader stay informed about his team members’ goals, feelings etc. (Lower talking to higher)
EX: company meetings.
DOWNWARD: Leaders communicating to their followers or coaches instructing their athletes. (Higher talking to lower)
EX: Sharing policies and procedures.
LATERAL: Communication is from the same level, students talking to students, teachers talking to teachers.
EX: An email between two colleagues in the sales department.

Question 36

What is intrapersonal vs interpersonal?

Answer 36

Intrapersonal is having to make a tough decision on your own and interpersonal is a conflict between 2 or more individuals where each hold a different view.

Question 37

What is intragroup v intergroup?

Answer 37

Intragroup is when a group is spilt on an issue and intergroup is when an entire group is in conflict with each other.

Question 38

How does stress increase the chance of group conflict?

Answer 38

It changes the way you look at situations and you are less likely to listen to what others are saying because you are angry.

Question 39

How can you improve your active listening skills and think of 2 personal examples.

Answer 39

Asking questions for clarification, sharing my point of view, having open conversations, hearing their point of view and why they did it, trying to understand what they are asking.
EX:

Question 40

How does active listening improve communication and help resolve conflict?

Answer 40

It allows you to better understand how someone is feeling and why and it allows you to ask the right question when resolving conflict.
EX: When my brother was crying and he was telling me what was wrong, I tried to understand him as he was still little and can’t use his words properly.
Hearing a persons point of view in a relationship.

Question 41

Identify a problem or decision that you need to address in the near future and outline how you would use the IDEAL model to arrive at on objective solution to the decision.

Answer 41

What college to pick
Identify - Pick the 5 college choices .
Discuss - See what each of the schools have to offer.
Evaluate - Where each school will take me after I graduate.
Act- Pick the school.
Learn - Learn and graduate.

Question 42

Outline in detail how you can incorporate three of the time management strategies in your daily life.

Answer 42

1. Prepare “to-do” lists - using the lists for planning things, making a list for groceries/baking an using the lists for homework and deadlines.
2. Minimize distractions: When I have work, putting my phone away to better focus on my work, going to a quiet place in my house, outside to read or do work.
3. Plan some “downtime” - Taking time to myself here and there, treating myself to my fav dessert, a clothing I want or shoes and buying myself a book, going out to do my nails or lashes.

Question 43

Explain Plan and prioritize.

Answer 43

Proper planning is essential for effective time management.

Question 44

Explain Prepare “to-do” lists.

Answer 44

Making to-do lists is a good idea to prioritize things that need to get done or bought.

Question 45

Explain draw up a schedule.

Answer 45

Scheduling your daily activities according to the priorities you have set.

Question 46

Explain follow the “80/20” rule.

Answer 46

80% of out results are achieved from 20% of focused time and we should devote more time to doing useful activities.

Question 47

Explain plan some downtime.

Answer 47

Incorporating downtime in your daily schedule as we all need a break every now and then.

Question 48

Explain identify your optimal working time.

Answer 48

Scheduling the most urgent and critical tasks during the time you work best in.

Question 49

Explain minimize distractions.

Answer 49

Doing work in an environment that will increase your chances of completing the planned tasks free of distractions like your phone or loud noises.

Question 50

Explain delegate responsibility to others.

Answer 50

Making sure that everyone has a balanced division of labor within a group and making sure to ask yourself questions and not do everything yourself as you’ll become overwhelmed.