Chapter 2 Terms

Question 1

_______ (EDI) is a communication procedure between two companies that allows the exchange of standardized documents through computers.

Answer 1

Electronic data interchange

Question 2

_____ is an electronic method to conduct business communications and transaction over networks and through computers or mobile devices.

Answer 2

E-commerce

Question 3

A _____ is a group of interrelated resources -people, equipment and supplies, space, procedures, and information- acting together according to a plan to accomplish the goals of the records management program.

Answer 3

records system

Question 4

The _____ is a worldwide network of computers that allows public access to send, store, and receive electronic information over public networks.

Answer 4

internet

Question 5

_____ (EFT) is the system and procedures that provide for electronic payments and collections.

Answer 5

Electronic fund transfers

Question 6

______ (ECM) describes the strategies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise or organization.

Answer 6

Enterprise content management

Question 7

_____ is the process of identifying and providing all available electronically stored information and records relevant to litigation or a law suit.

Answer 7

E-discovery

Question 8

ARMA International’s _____ (“The Principles”) form the foundation for which an effective information governance program can be built.

Answer 8

Generally Accepted Recordkeeping Principles

Question 9

______ (AIIM) is the international authority on enterprise content management, the tools and technologies that capture, manage, store, preserve, and deliver content in support of business processes.

Answer 9

Association for Information and Image Management

Question 10

______ is the overarching framework within which the records management and information reside.

Answer 10

Information governance