Chapter 2 T/F

Question 1

Ineffective communication is an obstacle to a solid, fruitful advisor-client relationship.

Answer 1

True

Question 2

Interviewing, counseling, and advising are different terms used to describe the same type of communication.

Answer 2

False. Even though the terms interviewing, counseling, and advising are often used interchangeably, each is a form of structured communication that has characteristics uniquely its own and that differentiate it from the other two.

Question 3

The best way for financial advisors to give advice to clients is by using the financial planning process to address client concerns.

Answer 3

True

Question 4

In any kind of planned and purposeful communication setting, the first element that needs to be attended to is structuring.

Answer 4

True

Question 5

Client resistance is always expressed as overt hostility toward the financial advisor.
Answer

Answer 5

False. Client resistance can be expressed as either overt or covert hostility toward the financial advisor

Question 6

A person facing death typically passes through five stages: denial, anger, bargaining, depression, and acceptance

Answer 6

True

Question 7

Accurate empathy is when the advisor has an attitude of valuing the client or being able to express appreciation of the client as a unique and worthwhile person.

Answer 7

False. Accurate empathy exists when the advisor’s sense of the client’s world fits the client’s self-image.

Question 8

Genuineness means that the advisor is aware of his or her own value systems.

Answer 8

False. Genuineness means the advisor is a real person, that is, there is no façade, no stereotypical role-playing of what a professional advisor is considered to be.

Question 9

Experience makes a person an effective communicator

Answer 9

False. Communication is learned through experience, but experience itself does not necessarily make one an effective communicator

Question 10

About two-thirds of the total message is communicated via nonverbal channels.

Answer 10

True

Question 11

The two main sources of nonverbal behaviors are the body and the voice.

Answer 11

True

Question 12

Nonverbal behaviors are clues or indicators whose meanings can be clouded by incompatibility, distortion, or vagueness.

Answer 12

True

Question 13

Attending is primarily a physical activity.

Answer 13

False. Attending is not only a physical activity but also a psychological activity involving active listening.

Question 14

An active listener is one who attempts to see the world from the other’s frame of reference.

Answer 14

True

Question 15

A type of leading response is the clarifying response.

Answer 15

False. A clarifying response is not a type of leading response but a type of understanding response that tends to amplify the speaker’s statement.

Question 16

The closed-ended question allows the client to select a response from his or her full repertory.

Answer 16

False. The open-ended question allows the client to select a response from his or her full repertory while the closed-ended question limits the client to a specific, narrow response, often either a yes or a no.

Question 17

“Why” questions carry a connotation of implied disapproval by the questioner.
Answer

Answer 17

True