Chapter 2 MC Flashcards
Which of the following types of questions is likely to be the most effective in client counseling?
The answer is (A). Open-ended questions allow the client to select a response from his or her full repertory. (B) is incorrect because closed-ended questions limit the client to a specific and narrow response, either a yes or no. (C) is incorrect because leading questions are a type of closed-ended, manipulative question. More often than not they lead the client toward a conclusion that the counselor (not the client) has already formulated. (D) is incorrect because either/or questions limit the client to only two options. Clients might prefer both options, neither one, or a third or fourth option. Opening up questions allows the client to respond freely from his or her own frame of reference.
Which of the following statements concerning types of interviews is correct?
The answer is (C). (A) is incorrect because a nondirective interview takes more time than a directive interview. (B) is incorrect because the client usually controls the pacing of a nondirective interview through the depth of his or her responses. (D) is incorrect because the advisor directs and controls both the pace and the content to be covered in a directive interview.
Which of the following statements concerning leading responses by the advisor is (are) correct? I. The explanatory response is designed to make the client feel better in a time of need. II. The interpretive response is designed to discourage self-interpretation by the client.
The answer is (D). I is incorrect because the explanatory type of leading response is meant to be a relatively neutral description of the way things are. A reassuring response is intended to make the client feel better. II is incorrect because the goal of the interpretive efforts including an interpretive type of leading response is self-interpretation by the client in order to increase the client’s ability to act effectively.
Which of the following statements concerning client resistance in the financial planning environment is (are) correct? I. The financial advisor should avoid discussing the client’s marital problems. II. The financial advisor should deal with covert hostility directly by focusing on the client’s behavior.
The answer is (B). I is incorrect because once a financial advisor recognizes that a couple is having marital problems, he or she should encourage the couple to focus on the problems. Otherwise, if the problems are ignored, whatever decisions are reached will be less valid than those that would have been reached after a full airing of the problems.
Which of the following statements concerning nonverbal behaviors is (are) correct? I. They are linguistic signs used in communication. II. Active listening is ineffective in interpreting these behaviors.
The answer is (D). I is incorrect because nonverbal behaviors refer to those aspects of communication other than words themselves. They are nonlinguistic signs that convey a wealth of information. II is incorrect because the active listener responds not only to the verbal message but also to the nonverbal message communicated by the sender’s body, facial expression, and/or tone of voice.
All the following statements concerning counseling by an advisor are correct EXCEPT
The answer is (A). While the advisor may ask questions in counseling, they are not his or her primary method of communication. The advisor may paraphrase what the client has said, reflect a feeling, share feedback or perceptions, clarify, summarize, interpret, provide information, and confront.
All the following statements concerning basic communication principles are correct EXCEPT
The answer is (D). Most sociological research claims that approximately two-thirds of an individual’s total message is communicated via nonverbal channels.
To develop rapport with clients an advisor must create an environment that promotes openness by doing all the following EXCEPT
The answer is (B). In any kind of planned and purposeful communication setting, the first element that needs to be attended to is structuring. It serves to determine both the format and the subject matter of the interaction that is to follow. Proper structuring will not only alleviate most of the client’s anxieties about the financial planning process, it will also help to build rapport with the client.
All the following statements concerning advisor awareness of values are correct EXCEPT
The answer is (A). Advisors who are aware of their own value systems have a better chance of avoiding the imposition of their values on the clients. This quality is of vital importance since the advisor wants to help the client make decisions that stem from the client’s own value systems rather than from the advisor’s.
Which of the following statements concerning interviews is (are) correct?
I. They typically take place in a formal and structured setting.
II. Digressions from the subject are encouraged.
The answer is (A). II is incorrect because the subject matter discussed in an interview is specific to the overall purpose of the interview, and digressions from the subject are usually not encouraged.
