Chapter 2 (Strategy)

Question 1

Business process?

Answer 1

A collection of ongoing related activities that create a product/service of value to customer

resources, input, output

Question 2

How can information system help this company in its business process?

Answer 2

It will execute the process
it will capture and store data
It will monitor the performance of the process

Question 3

Business process strategies?

Answer 3

1. Customer orientation
2. Cost leadership
3. Differentiation
4. Operational effectiveness
5. Innovation

Question 4

Porter’s Five

Answer 4

Barriers to entry
Bargaining Power of Suppliers
Bargaining Power of Customers/Buyers
Threat of Substitute Products or Services
Competition Among Existing Firms within the Industry

Question 5

Porter Value Chain

Answer 5

Primary:
Administration and management
Product and technology development
HR management 
Procurement

Secondary:
Inbound logistics
Operations
Outbound logistics
Sales and marketing
Customer service

Question 6

Porter Value Chain

Answer 6

Primary:
Administration and management
Product and technology development
HR management 
Procurement

Secondary:
Inbound logistics
Operations
Outbound logistics
Sales and marketing
Customer service

Question 7

Business Pressures:
Technology
Market
Social legal

Answer 7

(information overload, constant updates)
(knowledgeable customers, globalization, changing workforce)
(environment, ethics)

Question 8

BPI vs. BPR

Improvement, re-engineering

Answer 8

time consumption
risk
radical/ incremental
faliure rate