Chapter 2: Rules For Remixers

Question 1

What is the First Place to apply the tools of generational understanding?

Answer 1

within yourself

Question 2

Organizations are ultimately a collection of ________, and while it certainly takes two to tango, the way we each manage ourselves is critical to the way we interact with others.

Answer 2

Human beings

Question 3

The Eight Essential Rules

Rule #1: Stop Generational Shaming

Rule #2: Empathize

Rule #3: Assume the best Intentions.

Rule #4: ___________

Rule #5: Remember that “common sense is not so common”

Rule #6: Don’t change what works

Rules #7: Be more transparent

Rules #8: It’s okay if everybody wins

Answer 3

Rule #4: Think “and”, not “or”

Question 4

The Eight Essential Rules

Rule #1: Stop Generational Shaming

Rule #2: Empathize

Rule #3: Assume the best Intentions.

Rule #4: Think “and” not “or”

Rule #5: Remember that “common sense is not so common”

Rule #6: Don’t change what works

Rules #7: Be more transparent

Rules #8: ___________

Answer 4

Rules #8: It’s okay if everybody wins

Question 5

“I see no hope for the future of our people if they are dependent on the frivolous youth of today.” was said by _____ in eighth century B.C.

Answer 5

Hesiod, a contemporary of Homer

Question 6

Who does Ageism affect?

Answer 6

all generations

Question 7

The author, Lindsey Pullock believes that no organization will succeed if it does not attract, engage, and embrace ______.

Answer 7

Millennials

Question 8

_________, former chief talent officer at Netflix, says that nostalgia for “the way things used to be” is one of the biggest potential pitfalls she advises business leaders to avoid.

Answer 8

Patty McCord

Question 9

What should be done with any remaining nostalgia?

Answer 9

Find a way to get it out of your system.

Question 10

What should shaming be replaced with

Answer 10

empathy

Question 11

In order to successfully work with people of other generations, you have to be able to put yourself in their shoes and consider the world from their ______.

Answer 11

Perspective

Question 12

It is critical to learn about the experiences of other generations in order to understand what values, _________, and expectations they bring to the workplace.

Answer 12

preferences

Question 13

While many of us engage in intergenerational relationships in a family setting, we tend to be less generationally diverse in our other personal and professional relationships. According to Cornell University gerontologist ________, you are more likely to have a friend of a different race than one who is ten years older or younger than you are.

Answer 13

Karl Pillemer

Question 14

While many of us engage in intergenerational relationships in a family setting, we tend to be less generationally diverse in our other personal and professional relationships. According to Cornell University gerontologist Karl Pillemer, you are more likely to have a friend of a different ____ than one who is ten years older or younger than you are.

Answer 14

race

Question 15

Consider as well that ________ of whites don’t have any non-white friends, according to the nonprofit, nonpartisan Public Religion Research Institute

Answer 15

three-quarters

Question 16

One of my observations about many Millennial professionals is their relative lack of knowledge about what the _________ was like before they entered it, with a particular lack of understanding of the technological realities

Answer 16

Business environment

Question 17

In one of my all-time favorite studies, Cisco found that____ of _____ college students globally believes the Internet is as fundamental a resource to the human race as air, water, food, and shelter.

Answer 17

one of every three

Question 18

In one of my all-time favorite studies, _____ found that one of every three college students globally believes the Internet is as fundamental a resource to the human race as air, water, food, and shelter.

Answer 18

Cisco

Question 19

FOMO (______) is real and painful

Answer 19

Fear of missing out

Question 20

For people of color, the challenges can be even greater: one recent study suggests that young Black men need _________ of education to achieve the same employment levels as young white men.

Answer 20

two additional levels

Question 21

This is why _______, and many other Baby Boomers I speak with, believe that organizations that are willing to advance and compensate talent without regard for age and time in their positions are the ones that will win the future.

Answer 21

Daryl Dickson

Question 22

Assuming the best intentions allows you to better understand the “why” behind a behavior or decision you might question or disagree with. This then allows you to explain the “why” behind your reasoning. The end result is more _________ and effectiveness all around.

Answer 22

Understanding

Question 23

Assuming the best intentions allows you to better understand the “why” behind a behavior or decision you might question or disagree with. This then allows you to explain the “why” behind your reasoning. The end result is more understanding and ________ all around.

Answer 23

effectiveness

Question 24

And now we have Starbucks, Spotify, and Build-A-Bear Workshop. I call this __________, and we all live here. Rather than relying on a store or product designer to create an experience for us, today’s consumers are cocreators in the process as we personalize and customize products and experiences to our exact liking.

Answer 24

Customization Nation

Question 25

When you are searching for ideas, solutions to challenges, innovations, and disruptions, you will satisfy more employees when you seek out solutions that include ______ and choice.

Answer 25

options

Question 26

Thinking “and,” not “or,” Abbott, the pharmaceutical and medical products company, announced in 2018 a new benefit to help its employees both pay off their student debt and begin to save for retirement.

Answer 26

The Abbott program allows employees who contribute 2% to student loans to receive up to 5% match in their 401k

Question 27

If you find yourself torn between the “old” way of doing something and the “new” way, resist the pull to make that kind of choice. The better outcome will usually reflect __________.

Answer 27

a combination or influence of both.

Question 28

Providing options does not mean providing unlimited options or a free-for-all.

It might sound _______, but providing clear expectations, rules, and boundaries around people’s choices actually allows members of all generations to feel more comfortable, creative, and empowered. Otherwise, you leave too much up for interpretation.

Answer 28

counterintuitive

Question 29

When Netflix employees started to take a full year off for maternity leave the company advised that it was most common to take four to eight months

Answer 29

causing four to eight months to become the average.

Question 30

Most Traditionalists, Baby Boomers, and Generation Xers, who came of age and built a large portion of their careers before the existence of social media, tend to consider information private unless told otherwise. For Millennials and Gen Zs, the exact _________ is made: everything can be shared unless you are distinctly told not to do so.

Answer 30

opposite assumption

Question 31

People often give _________ because they want to invite their team to “think outside the box,” but that is difficult to do when you don’t know what the box is.

Answer 31

vague direction

Question 32

Another counterintuitive truth is that the best way to help people adapt to change is to focus on what will ________.

Answer 32

stay the same

Question 33

Fabrizio Freda, president and CEO of The Estée Lauder Companies, describes this beautifully as “separating your roots from your ______.”

Answer 33

anchors

Question 34

Your ____ are the core identity of your organization or your brand (or your scientific discipline)—those elements that need to be preserved and should never change.

Answer 34

roots

Question 35

Your anchors, however, are the ______ or habits that are weighing you down and need to be released.

Answer 35

practices

Question 36

As Freda has warned, “A root can become an anchor if you don’t treat it in a new and _____ way.”

Answer 36

modern

Question 37

Good people managers, for example, are good managers of any generation because they get the ________ right: they care about their employees, they give regular feedback, and they help their employees succeed.

Answer 37

fundentals

Question 38

The Internet and social media have leveled the playing field tremendously when it comes to access to ______ and power.

Answer 38

Information

Question 39

Many leaders in industries with a lot of regulation or confidential information—law, ______, defense—are the most concerned about transparency, which is understandable.

Answer 39

pharmaceuticals

Question 40

(Note that the recommended rule is not to be 100 percent transparent but to be ____ transparent.)

Answer 40

more

Question 41

Most of all, these leaders report that junior employees in particular usually want more understanding around what happens at ______: how decisions are made, how the finances of the organization work, why a certain strategy has been set.

Answer 41

higher levels

Question 42

And thus we have witnessed a huge growth in customer loyalty programs, website badges, reward coupons, and free gifts with purchase. It is another element of ________.

Answer 42

Customization Nation

Question 43

And if you’ve ever played a team sport, you know that winning with _______ is often the greatest trophy of all.

Answer 43

teammates

Question 44

The right question is “How do we ___ and ____to one another so each person can have the opportunity to be part of the winning team?”

Answer 44

flex and adapt

Question 45

Rules #1: Stop the generational shaming. Commit to stopping making fun of ______ and other generations

Answer 45

yourself

Question 46

Rule#2: Assume the best intentions.

Give members of other generations the benefit of the doubt when they make a decision or take an action you disagree with. This leads to more understanding and _______ all around.

Answer 46

effectiveness

Question 47

Rule #4: Think “and,” not “or,” because one size fits none. If you find yourself torn between the “old” way of doing something and the “new” way, resist the pull to make that kind of choice. When you are searching for new ideas and solutions to challenges, you will satisfy more employees when you offer _____ and choice.

Answer 47

options

Question 48

Rule #5: Remember that “common sense is not so common.”

Providing clear ______, rules, and boundaries around people’s choices allows members of all generations to feel more comfortable, creative, and empowered. People can’t “think outside the box” if they don’t have clarity on what the box is.

Answer 48

expectations

Question 49

Rule #6: Don’t change what works.

Determine your “roots”—the core identity of your organization and yourself as a _____—and separate them from your “anchors,” the practices or habits that are weighing you down and might need to be released.

Answer 49

leader

Question 50

Rule #7:Be more transparent.

Since the Internet and social media have leveled the playing field when it comes to access to information, leaders have no choice but to be more transparent and _____ with their knowledge.

Answer 50

democratic

Question 51

Rule #8: It’s okay if everybody wins.

One generation’s gain is not equivalent to another generation’s loss. Everyone wins when we acknowledge each other’s ________, communicate across employee levels and job functions, and share a sense of purpose.

Answer 51

contributions