CHAPTER 10 THE CULTURE OF REMIX Flashcards
These can be important and appreciated, but the personal experience someone has every day and the emotions they have about their work—including whether they feel welcome, acknowledged, and ______—matter significantly more. I’m talking about culture
included
People love to quote the famous Peter Drucker line, “Culture eats ______ for breakfast,” and I agree it’s a great line and has some truth to it. But it doesn’t define what culture is.
strategy
I’ve always been fond of this definition from Jawaharlal Nehru, the first prime minister of India: “Culture is the _______ of the mind and of the spirit.”
widening
As a leader, while you don’t always have the power to raise someone’s salary, change your office’s location, or alter the benefit offerings, you can absolutely ______ the widening of people’s minds and spirits.
support
The remix involves _______ organizational culture from being dictated top-down by leaders to growing bottom-up through the day-to-day experience of each and every employee.
rethinking
In this final chapter, we will explore a variety of ways that leaders can be more _______ in listening to and serving the needs of the diverse individuals who make our organizations thrive, including the ways we approach purpose, work/life integration, employee benefits, and more.
inclusive
Leadership from Every Chair
Earlier in the book I mentioned the concept of ________, which refers to acting like an entrepreneur within an organization.
intrapreneurship.
Leadership from Every Chair
That includes the existence of “______” one Friday a month when employees can work on personal projects and an internal platform on which any employee can pitch an idea to the executive team.
“InDays”
Leadership from Every Chair
I find this to be such a generous and empowering concept for employees of all generations, and one that is particularly suited to our times.
“leadership from every chair”
Leadership from Every Chair
Be transparent with your people and give them a voice in shaping your team or company. You’ll be stunned by what they accomplish.”
Laszlo Bock
Leadership from Every Chair
As an example, one leader at a consumer packaged goods brand engaged her team across all generations, lengths of tenure, and functional roles to identify and suggest solutions to any little irritations they were experiencing at work. She called the project “_________”—a term borrowed from computer programming—and it became a fun group effort
100 Paper Cuts
The Power of Purpose
One area in which many employees want to engage more deeply with their employers is corporate __________ and volunteering. According to one study, 84 percent of Millennials want employers to give them ways to get involved in their communities—and 65 percent of older generations want the same opportunity.
social responsibility
The Power of Purpose
A review of internal survey results showed that one factor most strongly drove employee engagement and retention at the firm. It was agreement with the statement “I feel like my job has special meaning and is not just a job.”
contributing factor to KPMG being one of the most desired accounting firms to work for.
The Power of Purpose
As a result, in 2014 the company launched what it called the ________ Initiative and asked employees all across the organization to submit posters that shared their own stories about how their work is making a difference.
Higher Purpose
The Power of Purpose
When workers were surveyed, 90 percent said the initiative had __________ in working for the firm. When asked if KPMG is a great place to work, 89 percent of employees agreed, up from 82 percent a year earlier.
increased their pride
The Power of Purpose
Overall, the initiative contributed to KPMG rising seventeen positions on the prestigious Fortune 100 Best Companies to Work For list, making KPMG the _________–ranked big four accounting firm for the first time in the company’s history.
number one
The Power of Purpose
While purpose resonates across all generations, it is a particularly important factor for ______. One 20-something computer programmer for a global retail chain told me, with great pride, how his boss told him that every line of code he writes will impact millions of customers around the world. That is purpose. And culture. And a pretty effective retention strategy.
Millennials
Work/Life Integration
My preference is for the term “work/life integration,” which is not perfect, but to me it feels more reflective of our times. “Balance” implies a desire to place equal time and emphasis on two separate “sides” of life. The word “integration” feels more ________ and real in a world in which our devices keep us connected to all aspects of our lives at all times.
holistic
Work/Life Integration
Cali Williams Yost coined the term “work/life fit” as another option to describe how work and home obligations are involved in an ongoing ______ that ebbs and flows over the course of one’s career.
recalibration
Work/Life Integration
Rather than bemoan that or try to turn back the clock, the best leaders today accept the reality that work and “life” are more ________ than ever.
interrelated
Work/Life Integration
Many working women of these eras chose either not to have children or not to discuss their children during the workday for fear they would be discriminated against or viewed as not committed and on the “_________.”
“mommy track”
Work/Life Integration
And then Millennials, the generation who were those sick children and childhood athletes and actors, began to enter the workplace. Perhaps because so many members of this generation saw their parents struggle with work/life issues, they came in with their eyes wide open. And the Internet, high-speed Wi-Fi, and mobile devices enabled them to work from ______.
anywhere
