Chapter 2 Personal and Professional Development

Question 1

Communication problems occur when the message is not received because of an environmental distraction.

Answer 1

Noise

Question 2

Define Filtering

Answer 2

Intentional editing of a message in order to avoid conflict.

Question 3

Define Linguistics

Answer 3

Study of the origins and meanings of language

Question 4

Define Semantics

Answer 4

Differences in word meanings

Question 5

Define Selective Listening

Answer 5

Hearing only what you want to hear

Question 6

Which part of the program proposal should contain the most powerful and convincing points the chief officer wants to get across to the reader?

Answer 6

The introduction

Question 7

What are the 3 objectives of the chief officer want to accomplish with a program proposal?

Answer 7

Educate, Elicit excitement, Neutralize objections

Question 8

Transfer of information from member to a member from division to division.

Answer 8

Horizontal

Question 9

Transfer of information from an individual member to the upper level of the organization.

Answer 9

Upward

Question 10

Transfer of information to an audience outside the organization.

Answer 10

Outward

Question 11

Transfer of information from the center of power to an individual.

Answer 11

Downward

Question 12

Which state government entity typically determines the schedule and disposition of the municipal department records?

Answer 12

Secretary of State

Question 13

Department-level communications are normally instructive in nature?

Answer 13

Standard Operating Procedures

Question 14

According to Stephen Covey, what is a good way to ensure that effective listening is taking place?

Answer 14

Rephrase the message